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United Arab Emirates Jobs Expertini

Urgent! IT Support Engineer Position in دبي - Emtech Computer Co. LLC

IT Support Engineer



Job description

emtech is looking for a skilled and customer-focused IT Support Engineer to join our dynamic team.

The successful candidate will be responsible for providing technical support to clients and internal teams, troubleshooting hardware and software issues, and ensuring smooth IT operations in alignment with our service quality standards.

Key Responsibilities

  • Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

  • Troubleshoot hardware, software, and networking issues both remotely and on-site.

  • Install, configure, and maintain operating systems (Windows, Linux, macOS) and enterprise software applications.

  • Manage user accounts, permissions, and access controls via Active Directory, Microsoft 365, etc.

  • Monitor and respond to support tickets using the designated ITSM or helpdesk system.

  • Support basic network troubleshooting: switches, routers, firewalls, cabling.

  • Maintain and update IT asset inventory and documentation.

  • Collaborate with other IT engineers and departments to resolve complex issues.

  • Ensure IT security compliance in all support operations.

  • Provide end-user training and guidance as needed.

  • Participate in IT infrastructure projects and deployments as assigned.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.

  • 2–4 years of experience in an IT support or technical support role.

  • Strong knowledge of Windows OS, Microsoft 365, and common business applications.

  • Good understanding of networking concepts (TCP/IP, DNS, DHCP).

  • Familiarity with IT service management tools and remote support platforms.

  • Excellent troubleshooting, problem-solving, and communication skills.

  • Ability to work independently and as part of a team.

  • Customer-focused mindset with a proactive attitude.

  • Willingness to travel within the UAE for client support if required.

What We Offer

  • A collaborative and innovative work environment
  • Opportunities for professional development and certification
  • Exposure to diverse industries and enterprise-grade solutions
  • Competitive salary and benefits package

Job Type: Full-time

Pay: AED2, AED6,500.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • IT Support Engineer: 2 years (Required)

Location:

  • Dubai (Required)

Willingness to travel:

  • 25% (Preferred)


Required Skill Profession

Other General



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