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United Arab Emirates Jobs Expertini

Urgent! IT Technical Support Expert Position in Abu Dhabi - beBeeSupport

IT Technical Support Expert



Job description

Technical Support Specialist Job Description

Job Summary:

The Technical Support Specialist role involves providing technical assistance to end-users.

This includes developing policies and procedures, assisting in strategic planning, and ensuring system availability.

Key Responsibilities:

  1. Develop and implement section-related policies and procedures manuals.

  2. Develop and update the section's strategic, budget, and procurement plans.

  3. Ensure individual KPIs are met to improve efficiency and effectiveness.

  4. Provide technical support for software, applications, and systems challenges.

  5. Carry out preventive maintenance of end-users' technical devices and equipment.

  6. Analyze requests/reports received at the technical support platform.

  7. Update and amend module functionality to meet user information requirements.

  8. Conduct testing of technical configurations with a range of functionality.

  9. Maintain personal knowledge of technical developments, configurations, and setups from various systems.

  10. Provide effective first-line interface with users seeking IT support.

  11. Identify internal and external stakeholders' requirements on technical support and information respectively.

  12. Conduct analysis of incident records and classify incidents.

  13. Maintain logs for rapid response/resolution for major or high incidents.

Requirements:

  • Bachelor's degree in a relevant field
  • 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.


Required Skill Profession

Other General



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