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Urgent! Robotics Support Specialist Position in Dubai - beBeeAutomation

Robotics Support Specialist



Job description

Job Opportunity

This role entails delivering exceptional customer service, collaborating with sales and technical support teams, and participating in company events.

Key Responsibilities:

  1. Attend to customers by assisting them in selecting products, conducting demos, and providing personalized recommendations based on their requirements.

  2. Respond to customer queries in a timely and accurate manner through various channels, either answering their questions or forwarding them to the appropriate support staff.

  3. Provide guided tours to showcase robot features and capabilities, assist customers in hands-on interaction with the robots, and gather customer feedback during showroom visits.

  4. Stay updated with advancements in robotics and relevant engineering fields and participate actively in company-organized robotic events.

  5. Support the sales team by documenting customer requirements and communicating essential information, collaborate in creating proposals, and schedule follow-up meetings as necessary.

  6. Configure robots according to project specifications, maintain and manage robots in good condition, and address any required repairs and fixes.

  7. Perform integration tests, quality control checks, and submit reports while applying fixes, document test procedures and results, and install, program, or repair controllers and tools.


Required Skill Profession

Other General



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