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United Arab Emirates Jobs Expertini

Urgent! Application Support Engineer with Position in دبي - Alpha Data Processing Services LLC

Application Support Engineer with



Job description

� Key Responsibilities
Provide L1/L2 support for enterprise/government IT systems.
Investigate, troubleshoot, and resolve issues raised via ticketing tools (Jira, ServiceNow, ManageEngine, etc.).
Write, debug, and optimize Oracle PL/SQL queries; generate reports (Excel/CSV/PDF).
Document recurring issues, solutions, and standard operating procedures.
Support walk-in clients, ensuring clear communication in Arabic and English.
Collaborate with internal teams to translate business requirements into technical solutions.

Desired Candidate Profile


Qualifications
Bachelor's degree in IT or related field.
2–3 years of experience in application support.
Strong knowledge of Oracle PL/SQL, databases, and reporting.
Familiarity with real estate or financial systems is preferred.
Arabic (mandatory) and English (professional proficiency).
Excellent problem-solving, documentation, and customer service skills.


Required Skill Profession

Other General



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