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United Arab Emirates Jobs Expertini

Urgent! Applications and Software Manager Job Opening In Ajman – Now Hiring Gulfa Mineral Water and Processing Industries L.L.C

Applications and Software Manager



Job description

Responsibilities

  • Suggest and support the procurement process for any new IT equipment.

  • Deploying and enforcing security policies and procedures.

  • Administering ERP, SFA, Payroll, and Attendance software systems.

  • Provide IT technical support and resolve reported problems for colleagues.

  • Suggesting and implementing improvements in procedures and IT equipment.

  • Fortinet Firewall security patches upgrades, management, and maintenance.

  • Management of Azure cloud infrastructure and its security with healthy backups.

  • Support the ongoing/upcoming IT Projects to stick with agreed timelines & coordination and follow-ups.

  • IT supports during working & nonworking hours.

  • Minimize the downtime during any upgrades and failure of hardware/software.

  • Administration of SAP B1 Hana DB, Perform 1st level of support & follow-ups for the escalated issues.

  • Coordination between multiple vendors for support-related queries and follow-ups till the solution is in place.

  • Support & Administration of the integration process between software & ERP.

  • Implement and support automation process in SAP B1 ERP workflows.

  • Propose upgrades, configure new patches, or replacement of end-of-life infrastructure devices.

  • Old & New Salesforce Application support and technical assistance, escalation to vendors towards a fix.

  • Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.

  • SAP ERP applications installation, upgrades, enhancement, and patches as when as needed to deploy and coordinate with team and support vendors.

  • Suggest and support cost-cutting practices on IT expenses by adopting new technologies meanwhile taking appropriate measures to avoid any challenges.

  • Sonic Salesforce App Implementation and support the pieces of training and go live with the agreed scope.

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Required Skill Profession

It & Technology



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