BLR WORLD // Training Manager Zayed National Museum

Job description

Job Title: BLR WORLD // Training Manager (Museum Educators) - Zayed National Museum

About BLR WORLD

BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors, enabling organisations to plan, staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations.

We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground.

The result?

One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards

About the client

Zayed National Museum celebrates the rich history, culture and stories of the United Arab Emirates and the timeless values of the countrys Founding Father, the late Sheikh Zayed bin Sultan Al Nahyan.

Position Overview

About the role

The Museum Educator Training Manager will be responsible for creating training content, and scheduling and delivering training programs for the Museum Educator team, as well asother staff who engage with visitors and deliver interpretive programs for diverse audiences.

The training program will include an induction phase and ongoing professional development through regular, short, focused sessions designed to ensure staff remain engaged, continuously improving, and aligned with the museums objectives and latest industry practices.

Responsibilities

Training Development & Delivery:

• Create training programs that cater to the diverse needs and backgrounds of museum educators.
• Design and deliver training programs that enhance communication and interpersonal skills, fostering an inclusive and supportive work environment for all team members.
• Conduct training needs analyses biannually to identify areas for improvement and refine program content accordingly.
• Evaluate training effectiveness through feedback, assessments, and performance metrics to ensure knowledge transfer and application.
• Ability to-do independent research and understanding to create content that meets all learning needs and abilities.

Administrative Coordination:

• Develop and maintain training schedules aligned with operational needs, ensuring timely completion of all mandatory learning requirements, including safety training.
• Manage training logistics, such as venue setup, material preparation, and coordination with guest speakers or external trainers.
• Maintain accurate records of training attendance, qualifications, and certifications.

Collaboration & Development:

• Partner with the Interpretation Section Head and other departments to align training strategies with museum-wide objectives.
• Foster a culture of continuous learning by encouraging feedback and implementing improvements in training programs.
• Build partnerships with educational institutions and subject matter experts to enrich training resources.

Team Building & Leadership:

• Lead team-building initiatives to strengthen collaboration among Museum Educators.
• Promote professional development by creating career growth opportunities within the team.

Candidate Requirements

• Minimum 5 years of experience designing and delivering training programs for large groups in cultural, hospitality, or customer-facing environments.
• Demonstrated ability to work in supervisory or management positions within a cultural or educational setting.
• UAE Culture awareness and understanding
• Proficiency in IT and ability to learn new software quickly.
• Fluent in English (written and spoken) with a preference of Arabic bilingual.

Required Education/Qualifications

• Bachelors degree in a relevant field (e.g., museum studies, arts administration, history, education, training, hospitality and tourism).

Preferred Experience

• Proficiency in additional languages would be advantageous.
• Relevant Cultural experience needed
• Previous experience in training tour guides and/or being a tour guide
• Experience working in museums or tourist attractions.

Soft Skills & Competencies

• Strategic thinking and planning abilities.
• Change management and adaptability.
• Strong organizational and time management skills.
• Attention to detail and quality.
• Ability to work independently and as part of a team.
• Passion for learning and development.

Location & Commitments

• 2 year contract

• Office based

Required Skill Profession

Other General