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Urgent! Change and Release Analyst Job Opening In Dubai – Now Hiring Dicetek LLC

Change and Release Analyst



Job description

Job Summary
The Change and Release Analyst is responsible for ensuring the efficient and controlled execution of IT changes and releases while minimizing risk and disruption to business operations.

This role involves coordinating, assessing, and managing changes and releases in accordance with ITIL v3 and v4 best practices, working closely with cross-functional teams to ensure seamless implementation.

Job Summary
The Change and Release Analyst is responsible for ensuring the efficient and controlled execution of IT changes and releases while minimizing risk and disruption to business operations.

This role involves coordinating, assessing, and managing changes and releases in accordance with ITIL v3 and v4 best practices, working closely with cross-functional teams to ensure seamless implementation.
Key Responsibilities
Change Management:

  • Ensure that all Change Requests follow the defined Change Management process, including assessment, approval, scheduling, and review.

  • Facilitate Change Advisory Board (CAB) meetings, ensuring effective risk assessment and impact analysis for proposed changes.

  • Collaborate with stakeholders to categorize and prioritize changes based on business impact and urgency.

  • Ensure compliance with IT governance policies, audit requirements, and regulatory standards.

  • Maintain the Change Schedule to minimize conflicts and ensure alignment with business operations.

  • Conduct post-implementation reviews (PIRs) and document lessons learned to enhance future change processes.

  • Maintain Change Management documentation, KPIs, and reports to drive continuous improvement.
Release Management
  • Plan, coordinate, and oversee software/application releases, patches, and infrastructure upgrades.

  • Ensure that releases are bundled, tested, and deployed in accordance with the organization's release strategy.

  • Collaborate with DevOps, Infrastructure, QA, and Change teams to ensure smooth release planning and execution.

  • Maintain the Release Calendar, ensuring alignment with business needs and minimizing disruptions.

  • Validate release readiness, ensuring all pre- and post-deployment activities are completed successfully.

  • Implement automated deployment tools and DevOps practices where applicable.
Technical Skills
Required Skills & Experience:
  • Strong understanding of ITIL v3 and ITIL v4 Change & Release Management principles.

  • Strong understanding of Agile best practices
  • Experience with Change and Release Management tools and ITSM tools.

  • Practical experience with CI/CD pipelines, DevOps methodologies, and automated deployment tools, particularly within Azure DevOps.

  • Familiarity with incident, problem, and service management processes.

  • Understanding of risk assessment and impact analysis in IT change and release processes.
Soft Skills
  • Excellent communication and stakeholder management skills.

  • Strong analytical and problem-solving abilities.

  • Detail-oriented with strong documentation skills.

  • Ability to work under pressure and manage multiple changes/releases simultaneously.

  • Collaborative mindset to work effectively with cross-functional teams.

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Information Technology
  • Industries

    IT Services and IT Consulting

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