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United Arab Emirates Jobs Expertini

Urgent! CNC & CAD/CAM Field Application/Support Engineer Job Opening In دبي – Now Hiring EdNex LLC

CNC & CAD/CAM Field Application/Support Engineer



Job description

Experience Level: 3 - 6 Years

Education: Diploma or B.E./B.Tech.

in Mechanical Engineering, Tool & Die Making, or Production Engineering (MANDATORY)

Location: Dubai, UAE (Field/Client-Facing Role)

Industry: Machining Technology, Educational & Industrial Equipment Solutions

Reporting To: Technical Service Manager / Regional Manager

Job Summary

The CNC & CAD/CAM Field Application/Support Engineer is a critical client-facing technical expert responsible for ensuring customer success across the UAE.

This role requires a strong practical background in both Computer Numerical Control (CNC) and Conventional (Manual) machining, combined with proficiency in CAD/CAM software.

The Engineer will be responsible for the full lifecycle of customer engagement: machine installation, comprehensive operator training, application support, and technical troubleshooting for clients spanning Educational Institutions (Schools, Colleges, Universities) and Industrial Manufacturing firms.

Key Responsibilities

  1. Installation, Commissioning & Maintenance:

* Execute the complete installation, setup, and commissioning of new CNC machines (Milling, Turning, etc.) and associated CAD/CAM software at client sites.

* Perform diagnostic troubleshooting and repair of machine mechanical, electrical, and control (CNC Controller) issues.

* Manage scheduled preventive maintenance visits and respond promptly to client breakdown requests.

  1. Expert Training & Application Support (Customer Success):

* Develop and deliver practical, hands-on training sessions for diverse audiences, including students, instructors, machine operators, and industrial engineers.

* The training scope must cover: Manual Machine Operation, CNC setup, G-code/M-code programming, safe machine operation, and the full CAD/CAM workflow.

* Provide advanced application support, guiding clients on complex part programming, fixturing, cutting tool selection, and optimizing machining parameters for various materials.

  1. Technical Troubleshooting & Communication:

* Serve as the primary technical contact, resolving software (CAD/CAM) and hardware (CNC machine/controller) issues efficiently via remote and on-site support.

* Utilize excellent communication skills to clearly convey technical solutions and complex instructions to non-technical users.

* Document all service reports, repair actions, and training outcomes accurately in the company's technical database.

  1. Product Knowledge & Demonstration:

* Stay updated on the latest trends in CNC technology, CAD/CAM software, and educational curriculum requirements.

* Assist the sales team by conducting technical demonstrations of machinery and software capabilities to prospective clients.

Required Qualifications & Skills

| Category | Requirement | Details |

|---|---|---|

| Education | MANDATORY: Engineering Qualification | Diploma or B.E./B.Tech.

in Mechanical Engineering, Tool & Die Making, or Production Engineering.

|

| Experience | Relevant Industry Experience | 3 - 6 years in CNC Machining, Service, Technical Support, or Application Engineering.

|

| Technical Core | CNC & Manual Machining | Proven hands-on experience in operating, setting up, and troubleshooting both CNC Machines (Milling/Turning) AND Conventional/Manual Lathes and Mills.

|

| Software | CAD/CAM Proficiency | Expertise in generating toolpaths, post-processing, and utilizing major CAD/CAM software (e.g., Mastercam, SolidWorks/SolidCAM, Fusion 360).

|

| Location & Driving | UAE Requirements | Must possess a valid UAE Driving License.

Having a personal car (good) is highly advantageous due to frequent site visits across the Emirates.

| Soft Skills | Communication & Training | Outstanding verbal and written communication skills in English are essential.

Strong presentation and instructional skills are required for conducting training.

|

| Other | Machine Control Knowledge | Familiarity with standard CNC controllers (e.g., Fanuc, Siemens, Heidenhain).


Required Skill Profession

Other General



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