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Urgent! Customer Service Representative Job Opening In Dubai – Now Hiring Safran
Customer Service Representative
Company : Safran Aerosystems Services
Job field : Sales & Marketing
Location : Dubai , United Arab Emirates
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 3 years
Professional status : Employees / Staff
Spoken language(s) :
English Fluent
# 2024-143293
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**Job Description**
The Customer Service Representative is responsible to ensure timely, accurate order processing and responding, to manage and track approved customer request for quote, orders and billing and to address and resolve any order issues with the support of Customer Support, Operations and Program Management organization at the OEM.
This job reports directly to the Safran Cabin Front Office Middle East supervisor :
• Professionally handle incoming requests from customers via phone, email, fax, and walk-ins to ensure that issues are resolved both promptly and accurately
• Answering the questions of customers regarding the products or services and its operation or maintenance.
• Learn and apply company procedures, product knowledge and services
• Process customer Spare orders promptly and accurately, including EDI, entry, follow up, invoicing, inventory and deliveries status
• Handling and making proactive contribution in resolving customers complaints
• Quantify the customer's inquiry, including gather customer information, assess and fulfill customer needs and requests, update customer database, etc.
• Maintain working knowledge of M3 and SAP products and order processes
• Respond to pricing availability and PMA inquiries,
• Participate in cross-functional planning initiatives
• Work cross-departmentally to ensure daily operations support is successful
• Maintain a balance between company policy and customer benefit in decision making
• Gather required information to assist in metrics reporting
• Educate customer on product lines & specifications
• Complete necessary documentation
• Support customer service team members, as needed
• Monitor and report on use of company resources, as required
• Adhere to required health and safety regulations and practices
• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
• Communicating solutions, successes, and opportunities to the Front Office supervisor
**Job Requirements**
Customer service oriented, planning and organizing, quality driven and efficiency, good at communicating under pressure, teamwork, familiar with ERP functions and CRM applications is preferred.
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets.
Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.
Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's World's best companies 2024 ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management.
The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures.
It has 5,200 employees in 7 countries.
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Dubai, United Arab Emirates using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1930 jobs in United Arab Emirates and 1331 jobs in Dubai. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Safran is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Representative Jobs Dubai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Safran adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Representative Jobs United Arab Emirates varies, but the pay scale is rated "Standard" in Dubai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Representative interview at Safran, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Safran's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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