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United Arab Emirates Jobs Expertini

Urgent! Desktop Support Engineer Job Opening In Abu Dhabi – Now Hiring Intertec Softwares Pvt Ltd

Desktop Support Engineer



Job description

Overview


JOB TITLE: Technical Specialist End User Support / Desktop Support Engineer

JOB PURPOSE: To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.

QUALIFICATION: Bachelors degree with knowledge of IT

CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes

EXPERIENCE: 2-3 Years

REPORTING TO: TBD

Responsibilities

  • Excellent communications skills in English & Arabic
  • Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).

  • Ask targeted questions to diagnose problems.

    Guide users with simple, step-by-step instructions.

  • Install, configure, and maintain operating systems (Windows, macOS).

  • Deploy and support software applications (e.g., productivity suites, antivirus, security tools).

  • Provide technical assistance with printers, scanners, and other peripherals.

  • Troubleshoot network connectivity issues, including wireless and wired connections.

  • Configure network settings and troubleshoot VPN connections.

  • User Account Management - Create, modify, and delete user accounts.

  • Manage user permissions and access rights.

  • Provide remote technical support using tools like TeamViewer or Remote Desktop.

  • Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.

  • Proactively look at root causes for repeated incidents.

  • Track and manage IT assets, including computers, peripherals, and software licenses.

  • Create and maintain technical documentation, KBs for troubleshooting procedures and user guides.

  • Provide management reports (Statistics, Trend analysis, Corrective Action)
  • Perform remote software distribution.

  • Improve skills in line with the new technology roll outs in the IT Department
  • Gathers user requirements fully, analyzes them and makes recommendations.

  • Identifies misuse and misappropriation of IT assets and report violations to IT Management immediately.

  • Perform other duties and responsibilities related to the job and as assigned by line Manager.

Technical Skills / Competencies


MANDATORY

  • ITIL certification (Foundation level or higher).

  • Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).

  • Experience with remote support tools (e.g., TeamViewer, Remote Desktop).

  • Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).

  • Experience with Active Directory, Exchange, and Office 365.

The IT Service Desk Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.

The role may involve working outside of regular business hours to support critical systems.

A strong commitment to continuous learning and professional development is essential.

Soft Skills


MANDATORY

  • Ability to explain technical concepts in a clear and understandable manner to non-technical users.

  • Effective listening skills to accurately understand user problems and concerns.

  • Patience and empathy to deal with frustrated or anxious users.

  • Ability to build rapport and trust with end-users.

  • Ability to work effectively as part of a team, collaborating with other IT professionals.

  • Willingness to share knowledge and assist colleagues.

  • Ability to adapt to changing priorities and work environments.

  • Openness to learning new technologies and processes

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Required Skill Profession

Other General



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