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Desktop Support Engineer Position in Abu Dhabi - Intertec Systems


Job description

Join to apply for the Desktop Support Engineer role at Intertec Systems

Join to apply for the Desktop Support Engineer role at Intertec Systems

This range is provided by Intertec Systems.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Skills:
Windows OS troubleshooting, Active Directory management, Microsoft 365 Administration, VPN setup and support, Remote desktop tools (e.g., TeamViewer, LogMeIn), PC hardware maintenance, Network configuration, ITIL knowledge,
JOB TITLE: Technical Specialist End User Support/ Desktop Support Engineer
JOB PURPOSE: To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.
QUALIFICATION: Bachelors degree with knowledge of IT
CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes
EXPERIENCE: 2-3 Years
REPORTING TO: TBD
Responsibilities (includes All Tasks)

  • Excellent communications skills in English & Arabic
  • Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).

  • Ask targeted questions to diagnose problems.

    Guide users with simple, step-by-step instructions.

  • Install, configure, and maintain operating systems (Windows, macOS).

  • Deploy and support software applications (e.g., productivity suites, antivirus, security tools).

  • Provide technical assistance with printers, scanners, and other peripherals.

  • Troubleshoot network connectivity issues, including wireless and wired connections.

  • Configure network settings and troubleshoot VPN connections.

  • User Account Management - Create, modify, and delete user accounts.

  • Manage user permissions and access rights.

  • Provide remote technical support using tools like TeamViewer or Remote Desktop.

  • Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.

  • Proactively look at root causes for repeated incidents.

  • Track and manage IT assets, including computers, peripherals, and software licenses.

  • Create and maintain technical documentation, KBs for troubleshooting procedures and user guides.

  • Provide management reports (Statistics, Trend analysis, Corrective Action)
  • Perform remote software distribution.

  • Improve skills in line with the new technology roll outs in the IT Department
  • Gathers user requirements fully, analyzes them and makes recommendations.

  • Identifies misuse and misappropriation of IT assets and report violations to IT Management immediately.

  • Perform other duties and responsibilities related to the job and as assigned by line Manager.
Technical Skills / Competencies
MANDATORY
  • ITIL certification (Foundation level or higher).

  • Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).

  • Experience with remote support tools (e.g., TeamViewer, Remote Desktop).

  • Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).

  • Experience with Active Directory, Exchange, and Office 365.
The IT Service Desk Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.
The role may involve working outside of regular business hours to support critical systems.
A strong commitment to continuous learning and professional development is essential.
Soft Skills
MANDATORY
  • Ability to explain technical concepts in a clear and understandable manner to non-technical users.

  • Effective listening skills to accurately understand user problems and concerns.

  • Patience and empathy to deal with frustrated or anxious users.

  • Ability to build rapport and trust with end-users.

  • Ability to work effectively as part of a team, collaborating with other IT professionals.

  • Willingness to share knowledge and assist colleagues.

  • Ability to adapt to changing priorities and work environments.

  • Openness to learning new technologies and processes

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology
  • Industries

    IT Services and IT Consulting

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Unlock Your Desktop Support Potential: Insight & Career Growth Guide


Real-time Desktop Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Desktop Support in Abu Dhabi, United Arab Emirates, highlighting market share and opportunities for professionals in Desktop Support roles.

3450 Jobs in United Arab Emirates
3450
605 Jobs in Abu Dhabi
605
Download Desktop Support Jobs Trends in Abu Dhabi and United Arab Emirates

Are You Looking for Desktop Support Engineer Job?

Great news! is currently hiring and seeking a Desktop Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intertec Systems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United Arab Emirates laws and regulations

What Is the Average Salary Range for Desktop Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Abu Dhabi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Desktop Support Engineer?

Key qualifications for Desktop Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Desktop Support Engineer?

To improve your chances of getting hired for Desktop Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Desktop Support Engineer Job Success

Intertec Systems interview tips for Desktop Support Engineer

Here are some tips to help you prepare for and ace your Desktop Support Engineer job interview:

Before the Interview:

Research: Learn about the Intertec Systems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Desktop Support Engineer interview at Intertec Systems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intertec Systems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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