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Duty Manager United Arab Emirates Jobs Expertini® - Ai Resume Scoring

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Duty Manager


Job Description


  • Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
  • Assist the Director of Front Office in all aspects of his/her duties
  • Ensure repeat guests and other VIPs receive special attention and recognition
  • Control room availability, room types, accuracy of room count and rate categories
  • Maximize occupancy, revenue & average rate while maintaining high service standards
  • Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
  • Liaise closely with the Director of Housekeeping to ensure special guest needs, amenities and other room-related requests are met
  • Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
  • Know system recovery procedures
  • Interpret computer reports and compile relevant statistics for front office
  • Approve upgrades and special amenities in absence of manager
  • Maintain inter-departmental relationships to ensure seamless customer service
  • Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
  • Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
  • Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
  • Work with Finance in the preparation and management of the department’s budget
  • Adhere to OH&S policies and procedures and ensure all direct reports do the same

  • Qualifications


    PERSONAL ATTRIBUTES

  • Degree from School for Tourism & Hotel Management
  • Good organisational skills
  • Good level of engagement with residents
  • Ability to manage a multi-cultural workforce
  • Excellent leadership & communication skills
  • Display high levels of integrity, dedication and support for continuous improvement
  • Flexible management style to meet the challenges of a changing work environment
  • Good knowledge of the entire Front Office Operations
  • Must be a self-starter, coach & mentor who can motivate the Team to perform their best
  • Knowledge of Opera Property Management System preferred


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    United Arab Emirates Jobs offered in: Arabic - English