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United Arab Emirates Jobs Expertini

Implementation Specialist Job Opening In أبوظبي – Now Hiring Contango


Job description

About the Role

We are seeking a
Technical Implementation Specialist/
Customer Success Engineer
to drive successful customer onboarding and ensure long-term product adoption.

This role combines deep technical expertise with customer-facing skills to deliver exceptional implementation experiences and ongoing support for our cloud-based solutions.

Up to 30% travel within Abu Dhabi may be required for customer visits and onsite implementations.

Key Responsibilities

Implementation & Onboarding
• Lead end-to-end implementation projects for new customers, from kickoff through go-live


• Design and configure solutions based on customer requirements and best practices


• Conduct technical discovery sessions to understand customer environments and integration needs


• Develop implementation plans, timelines, and success criteria in collaboration with customers


• Configure and deploy solutions within Azure environments, ensuring security and scalability

Technical Delivery
• Build and configure integrations between our platform and customer systems, including SharePoint


• Implement AI agents and LLM-based workflows to automate customer processes


• Troubleshoot technical issues during implementation and provide resolution strategies


• Create custom scripts and automation to streamline deployment processes


• Conduct system testing and validation before production rollout

Customer Success & Support
• Serve as the primary technical point of contact for assigned customers post-implementation


• Conduct training sessions and create documentation for end users and administrators


• Monitor customer health metrics and proactively address adoption challenges


• Identify expansion opportunities and collaborate with sales on upsell initiatives


• Gather customer feedback to inform product roadmap and improvement priorities

Collaboration & Communication
• Partner with Product, Engineering, and Support teams to resolve customer issues


• Document technical solutions, best practices, and lessons learned


• Contribute to knowledge base articles and implementation playbooks


• Participate in customer success reviews and quarterly business reviews

Candidate Requirements

Technical Skills
• 3-5 years of experience in implementation, customer success, or solutions engineering roles


• Strong working knowledge of Microsoft Azure services (Azure AD, Azure Functions, Logic Apps, Storage, etc.)


• Experience with Microsoft Fabric for data integration, analytics, and data warehouse solutions


• Experience with AI agents, LLMs, or conversational AI platforms (ChatGPT, Azure OpenAI, custom agents)


• Basic proficiency with Microsoft SharePoint (Online/On-Premises) including lists, libraries, and basic administration


• Understanding of REST APIs, webhooks, and integration patterns


• Familiarity with scripting languages (Python, PowerShell, or JavaScript)


• Experience with cloud security principles and identity management

Professional Skills
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences


• Strong project management abilities with experience managing multiple implementations simultaneously


• Customer-focused mindset with proven ability to build trusted advisor relationships


• Problem-solving aptitude and ability to work independently in ambiguous situations


• Experience working cross-functionally with product, engineering, and sales teams

Preferred Qualifications
• Experience with prompt engineering and LLM optimization techniques


• Knowledge of Microsoft Power Platform (Power Automate, Power Apps)


• Familiarity with DevOps practices and CI/CD pipelines


• Experience with data integration and ETL processes


• Background in SaaS or enterprise software companies


• Azure certifications (AZ-900, AZ-104, or AI-102)


• Experience with customer success platforms (Gainsight, Totango, ChurnZero)

Education


• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)

Disclaimer:

This job posting is not open to recruitment agencies.

Anycandidate profile submitted by a recruitment agency will be considered as beingreceived directly from an applicant.

Contango reserves the rights to contactthe candidate directly, without incurring any obligations or liabilities forpayment of any fees to the recruitment agency.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Implementation Specialist Potential: Insight & Career Growth Guide


Real-time Implementation Specialist Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Implementation Specialist in أبوظبي, United Arab Emirates, highlighting market share and opportunities for professionals in Implementation Specialist roles.

22891 Jobs in United Arab Emirates
22891
1013 Jobs in أبوظبي
1013
Download Implementation Specialist Jobs Trends in أبوظبي and United Arab Emirates

Are You Looking for Implementation Specialist Job?

Great news! is currently hiring and seeking a Implementation Specialist to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Contango adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United Arab Emirates laws and regulations

What Is the Average Salary Range for Implementation Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in أبوظبي. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Implementation Specialist?

Key qualifications for Implementation Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Implementation Specialist Job Success

Contango interview tips for Implementation Specialist

Here are some tips to help you prepare for and ace your Implementation Specialist job interview:

Before the Interview:

Research: Learn about the Contango's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Implementation Specialist interview at Contango, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Contango's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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