Urgent! IT & Dialer Engineer Job Opening In Dubai – Now Hiring Yubi Group
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IT & Dialer Engineer Location: Dubai, UAE Position Summary: The IT & Dialer Engineer is responsible for the installation, configuration, maintenance, and troubleshooting of dialer systems and their integration with telephony and business applications.
This role is crucial in ensuring that our dialer infrastructure operates efficiently to support outbound calling campaigns and overall call centre performance.
The ideal candidate will have a strong technical background in IT systems, telecommunications, and dialer platforms, with the ability to work collaboratively with both IT teams and call centremanagement.
Key Responsibilities: Dialer System Management Install, configure, maintain, and upgrade dialer systems to ensure optimal performance.
Monitor dialer system performance, identify potential issues, and proactively initiate corrective actions.
Collaborate with vendors and service providers on dialer system updates, patches, and integrations.
Integration & Infrastructure Support Integrate dialer systems with CRM, contact databases, and other telephony systems.
Work closely with the broader IT team to ensure seamless integration of dialer systems with network infrastructure and enterprise applications.
Participate in network and systems design reviews to ensure dialer infrastructure is scalable and secure.
Troubleshooting & Support Provide technical support for any dialer/system issues, ensuring timely resolution of problems that may impact call centre operations.
Develop and maintain troubleshooting documentation for dialer systems and related components.
Participate in incident management and resolution, liaising with stakeholders to keep them informed of progress.
System Optimization & Continuous Improvement Regularly review system logs, performance metrics, and call data to ensure dialer systems are operating effectively.
Identify opportunities for system/process enhancements that improve operational efficiency or reduce costs.
Work on projects and initiatives aimed at enhancing overall IT infrastructure performance, particularly as it relates to telephony and call centre operations.
Documentation & Training Maintain detailed documentation of system configurations, changes, and standard operating procedures.
Provide training and technical guidance to other team members and end-users regarding dialer system functionality and best practices.
Qualifications and Requirements: Education:Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field.
Experience: Minimum 3-5 years of hands-on experience in managing and maintaining dialer systems, telephony solutions, or related IT infrastructure.
Demonstrated experience with dialer software and/or telephony systems in a call centre environment.
Experience in system integration and network troubleshooting is highly desirable.
Technical Skills: Proficiency in dialer system platforms and telephony technology.
Strong understanding of network protocols, VoIP, and telecommunications systems.
Familiarity with CRM and call centre software integration.
Knowledge of databases and scripting languages is an advantage.
Soft Skills: Excellent problem-solving skills and attention to detail.
Strong communication skills with the ability to explain technical information to non-technical team members.
Ability to work independently as well as collaboratively in a team environment.
Capable of managing multiple priorities under tight deadlines.
Additional Information: Work Environment: The role may require extended hours during critical updates or system outages.
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Dialer in Dubai, United Arab Emirates using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 782 jobs in United Arab Emirates and 518 jobs in Dubai. This comprehensive analysis highlights market share and opportunities for professionals in IT Dialer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Yubi Group is currently hiring and seeking a IT & Dialer Engineer to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Yubi Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT & Dialer Engineer Jobs United Arab Emirates varies, but the pay scale is rated "Standard" in Dubai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT & Dialer Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT & Dialer Engineer interview at Yubi Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Yubi Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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