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United Arab Emirates Jobs Expertini

IT End User Support Engineer Job Opening In دبي – Now Hiring Keolis


Job description

The IT End User Engineer is responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management.

Main Responsibilities:

  • The Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a mainframe system such as laptops and PCs
  • Installing and upgrading hardware &software
  • Providing complete assistance while configuring hardware, software, and peripherals of the end users
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  • Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
  • Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

  • Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty
  • Repairing minor flaws in hardware if not covered under the same
  • Monitoring and analysing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits
  • Helping network technicians for creating user end informative materials like brochures and leaflets, updating themselves on the latest IP policies, and other technical controls
  • Helping in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

  • Endpoints Patch Management – Microsoft Intune and Patch Management tool

KEY COMPETENCIES

Knowledge Required

  • Good verbal & written English communication skills
  • Good understanding of social media & should have active Social Media presence across key social media channels – TW / FB etc.

  • Has a good understanding of computer fundamentals – Laptop/Desktop hardware
  • Familiarity with Windows OS & user interface
  • Top notch customer focus, chat etiquette and work ethics
  • Ability to handle asynchronous and multiple chat sessions simultaneously
  • Must be a good team player, willing to collaborate and work with peers to achieve common business objectives
  • Adaptable – someone who can deal with ambiguous situations and embrace change
  • Ability to work under pressure with calmness and composure
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
  • Technically proficient to be able to understand, isolate the root cause and help resolve the issues reported on Social Media Platforms.

  • Ability to take on shift work, holidays, weekends, and on-call responsibilities
  • Performed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap-ins.

  • Implemented remote desktop software to multiple computer systems at different locations.

MINimum QUALIFICATIONS

Min.

Required

Desirable

Education

Bachelor's degree

Master's degree in relevant fields

Experience

Experience as End User Support

Skills / Training

Microsoft Certification,

M365 Identity & Access Management

Intune/MDE/MS SharePoint/Patch Management

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT End Potential: Insight & Career Growth Guide


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Are You Looking for IT End User Support Engineer Job?

Great news! is currently hiring and seeking a IT End User Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keolis adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United Arab Emirates laws and regulations

What Is the Average Salary Range for IT End User Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in دبي. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT End User Support Engineer?

Key qualifications for IT End User Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT End User Support Engineer?

To improve your chances of getting hired for IT End User Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT End User Support Engineer Job Success

Keolis interview tips for IT End User Support Engineer

Here are some tips to help you prepare for and ace your IT End User Support Engineer job interview:

Before the Interview:

Research: Learn about the Keolis's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT End User Support Engineer interview at Keolis, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keolis's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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