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United Arab Emirates Jobs Expertini

Urgent! IT /ERP Support Executive Position in الشارقة - Aerotranscargo (ATC)

IT /ERP Support Executive



Job description

Job Title: IT /ERP Support Executive
Location: Sharjah, UAE
Department: IT / ERP Support
Work Type: Full-time, Shift-based role (candidate must be open to work in shifts)
Age: Below 30

Job Purpose:
The IT Support Executive will be responsible for providing day-to-day operational support for ERP systems (Oracle NetSuite, Salesforce) and other business applications.

This role ensures smooth functioning of IT systems, assists end-users, and supports implementation, maintenance, and optimization activities.

Key Responsibilities:
• Assist in the daily monitoring, configuration, and maintenance of ERP systems (Oracle NetSuite, Salesforce) to ensure stability and performance.
• Provide first-level support to users, resolve technical issues, manage user accounts, and assist in user training sessions.
• Log, track, and resolve system issues within SLA timelines.

Escalate complex issues to higher-level support or vendors when needed.
• Support data entry, integrity checks, and report generation to ensure accuracy and consistency across systems.
• Participate in ERP upgrades, testing, and system integrations under guidance from the IT Support Team Leader.
• Maintain detailed documentation of incidents, solutions, and standard operating procedures (SOPs).
• Adhere to IT security policies and data protection guidelines in all operational activities.
• Knowledge of HTML, CSS, JavaScript, XML.
• Knowledge of Operational Aviation systems like Cargoflash, Leon & AMOS will be an advantage.
Qualifications & Skills:
• Bachelor's degree in information technology, Computer Science, or related field.
• 2- 3 years of experience in IT support or ERP-related roles (Oracle NetSuite/Salesforce preferred).
• Understanding of business processes in Finance, HR, Operations, or Supply Chain is an advantage.
• Strong problem-solving and communication skills.
• Willingness to work in rotational shifts (including nights, weekends, or holidays as needed).

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