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United Arab Emirates Jobs Expertini

Urgent! IT Operations Job Opening In أبوظبي – Now Hiring Confidential



Job description

Overview

The IT Operations & Vendor Management Specialist plays a critical role in enabling and optimizing the company's IT operations through robust asset lifecycle management, vendor governance, procurement coordination, and policy governance to drive operational excellence.

This role ensures operational teams have the assets, contracts, and vendor support they need to deliver secure, compliant, and cost-effective IT services.

The ideal candidate combines strong organizational, financial, and vendor management skills with a deep understanding of IT operational processes and governance best practices to align resources, policies, and contracts with the company's technology and business goals.

Responsibilities

  • Lead, develop, and execute robust asset management strategies to maintain accurate, compliant records for hardware, software, licenses, domains, and certificates, ensuring timely renewals and audit readiness.

  • Lead and coordinate the processes, resources, and policies that ensure IT operations have the necessary assets, contracts, and vendor services to run smoothly and efficiently.

  • Maintain an accurate inventory of IT hardware, software, licenses, domains, and certificates; ensure compliance with internal policies and external audit requirements.

  • Manage end-to-end procurement for IT equipment, software, and services; ensure cost-effective purchasing, timely delivery, and alignment with approved budgets and policies.

  • Build and maintain strong relationships with key IT vendors; lead contract negotiations, monitor performance against SLAs, and manage renewals to secure consistent service quality and value.

  • Maintain clear records and renewal calendars for support agreements and licensing; proactively manage expirations to avoid service disruptions and ensure compliance with terms.

  • Maintain a strong understanding of current and emerging IT technologies and operational requirements to ensure procurement, vendor deliverables, and asset strategies are aligned with the organization's technology roadmap and performance expectations.

  • Develop, implement, and maintain policies and procedures for asset management, procurement, and vendor management, aligned with ITIL best practices to drive operational excellence.

  • Deliver clear, accurate reports on asset status, vendor performance, contract compliance, and spending; provide actionable insights to leadership for informed operational and strategic decisions.

  • Serve as a key liaison between operations, procurement, and vendors to ensure asset availability, contract deliverables, and supplier performance align with operational and project timelines.

Qualifications, Experience & Required Skills

  • Bachelor's degree in computer science, information technology, business administration, or related field.

  • Minimum 7+ years of experience in IT operations support, asset management, procurement, and vendor management.

    Knowledge of ITIL principles and best practices for IT service management.

  • Broad knowledge of IT technologies, infrastructure, and systems to support informed decision-making in vendor governance, procurement, and operational alignment.

  • Demonstrated ownership of vendor governance and procurement strategy in support of IT operations with experience in negotiating and managing vendor contracts and SLAs.
  • Experience with IT compliance frameworks (e.g., NIST, ISO, CMMI), regulatory requirements (e.g., GDPR, HIPAA, PCI-DSS) and best practices for IT security.

  • Excellent problem-solving and skills and the ability to prioritize tasks in a fast-paced environment.

  • Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization
  • Strong understanding of IT operations processes, policy governance, and ITIL best practices.

  • Proven ability to develop and enforce policies that support operational excellence.

  • Experience negotiating and managing vendor contracts and SLAs.
  • Strong financial and analytical skills with experience tracking budgets and optimizing IT costs.

  • Proactive, detail-oriented, and able to work independently to prioritize and deliver results.


Required Skill Profession

Other General



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