Job Title: Configuration Specialist
As a key member of our IT team, you will play a vital role in delivering exceptional customer experiences by configuring and supporting our solutions.
Key Responsibilities:
- Configure, test, and deploy solutions to meet client requirements and project goals.
- Provide top-notch customer service, serving as a primary point of contact for client queries and support.
- Troubleshoot and resolve technical issues promptly to maintain high client satisfaction.
- Collaborate with cross-functional teams to drive project success and value creation.
- Analyse data to provide actionable insights and process improvements.
- Document configurations, best practices, and resolutions to build knowledge.
- Prioritize multiple projects or tasks to consistently meet deadlines and exceed expectations.
Requirements:
- Minimum 1 year of experience in customer-facing roles.
- Customer-service orientation and passion for delivering exceptional experiences.
- Extensive technical knowledge working on IT projects.
- Strong multi-tasking ability to handle simultaneous projects and client needs.
- Proven track record of timely issue identification and resolution.
- Excellent interpersonal, verbal, and written communication skills.
- High attention to detail and organisational skills.
- Proficiency in Microsoft Excel for tracking and analysing data.
- Ability to extract and analyse research data.
- Strategic thinker with robust problem-solving abilities.
- Self-driven with a passion for technology and desire to learn.
- Experience navigating fast-paced environments.
- Team player with capability to build strong relationships with diverse stakeholders.
About Us:
We are committed to providing exceptional services to our clients.
If you are passionate about technology and delivering excellent customer experiences, we encourage you to apply.