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United Arab Emirates Jobs Expertini

L1 Desktop Support Engineer Job Opening In أبوظبي – Now Hiring Knowledge artisans Pvt Ltd


Job description

Job Description – L1 Desktop Support Engineer

Location: Abu Dhabi, UAE (Onsite)

Employment Type: Permanent Hire (2 Years, Extendable by 2 More Years)

Open Positions: 20–25

About the Role

We are hiring L1 Desktop Support Engineers to join our client's IT operations team in Abu Dhabi.

This role involves providing onsite technical support for Windows and Mac environments, hardware troubleshooting, and user assistance.

You will work directly with the client's IT infrastructure team to ensure smooth operations and high availability of desktop systems.

Key Responsibilities

Provide onsite L1 desktop support to end-users for hardware, OS, and applications.

Troubleshoot and resolve incidents related to Windows / Mac systems.

Manage installation, configuration, and upgrades of desktops, laptops, and peripherals.

Handle ServiceNow tickets and ensure timely closure.

Perform routine health checks and escalate issues when required.

Support the setup and maintenance of IT assets and manage HP EMS monitoring tools.

Collaborate with the infrastructure and security teams to resolve recurring issues.

Maintain proper documentation of incidents, resolutions, and asset inventory.

Required Skills & Experience

Experience: 1–3 years in desktop support / IT support roles.

Strong knowledge of Windows OS, hardware, and troubleshooting.

Familiarity with ServiceNow ticketing system (mandatory).

Exposure to HP EMS monitoring tools (preferred).

Knowledge of Mac/Apple support is an added advantage.

Excellent communication and problem-solving skills.

Ability to work independently and in a team environment.

Qualifications

Diploma / Bachelor's degree in Computer Science, IT, or related field.

Relevant IT certifications are a plus (MCP, MCSA, ITIL Foundation, etc.).

Job Details

Work Mode: Fully Onsite

Location: Abu Dhabi, UAE

Engagement Type: Permanent Hire

Duration: Initial 2 years, extendable by 2 more years

Joining Timeline: Within 30 days (immediate joiners preferred)

How to Apply

Send your updated resume to:

Subject Line: Application – L1 Desktop Support – Abu Dhabi

Job Type: Full-time

Required Skill Profession

Other General


  • Job Details

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Unlock Your L1 Desktop Potential: Insight & Career Growth Guide


Real-time L1 Desktop Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L1 Desktop in أبوظبي, United Arab Emirates, highlighting market share and opportunities for professionals in L1 Desktop roles.

156 Jobs in United Arab Emirates
156
17 Jobs in أبوظبي
17
Download L1 Desktop Jobs Trends in أبوظبي and United Arab Emirates

Are You Looking for L1 Desktop Support Engineer Job?

Great news! is currently hiring and seeking a L1 Desktop Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Knowledge artisans Pvt Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United Arab Emirates laws and regulations

What Is the Average Salary Range for L1 Desktop Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in أبوظبي. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L1 Desktop Support Engineer?

Key qualifications for L1 Desktop Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for L1 Desktop Support Engineer?

To improve your chances of getting hired for L1 Desktop Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for L1 Desktop Support Engineer Job Success

Knowledge artisans Pvt Ltd interview tips for L1 Desktop Support Engineer

Here are some tips to help you prepare for and ace your L1 Desktop Support Engineer job interview:

Before the Interview:

Research: Learn about the Knowledge artisans Pvt Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L1 Desktop Support Engineer interview at Knowledge artisans Pvt Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Knowledge artisans Pvt Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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