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Job description

We are looking for an experienced L2 Engineer / Subject Matter Expert (SME) – Fortinet SD-WAN to join our IT & Network Operations team.

The ideal candidate will provide advanced technical support, troubleshooting, and optimization of Fortinet SD-WAN environments, ensuring high performance, security, and stability across multiple sites.

Key Responsibilities

  • Provide Level 2 (L2) technical support for Fortinet SD-WAN, including FortiGate firewalls and controllers.

  • Troubleshoot escalated issues related to connectivity, routing, application performance, and configuration.

  • Perform root cause analysis (RCA) for recurring issues and document solutions.

  • Configure and manage SD-WAN policies: dynamic path selection, traffic shaping, failover, application-aware routing.

  • Monitor performance using FortiManager / FortiAnalyzer and generate regular reports.

  • Collaborate with L1 support teams, L3 engineers, and Fortinet vendor teams for issue resolution.

  • Ensure compliance with security standards, VPN, IPS, firewalls, and encryption policies.

Requirements

  • Bachelor's degree in Computer Science, IT, or related field.

  • Fortinet certifications (NSE4/NSE5 or higher) strongly preferred.

  • 5+ years of experience in network engineering with focus on SD-WAN solutions.

  • Proven hands-on expertise with Fortinet SD-WAN & FortiGate devices.

  • Strong knowledge of network protocols (TCP/IP, BGP, OSPF, DNS, DHCP, VPNs).

  • Experience with ITSM tools (e.g., ServiceNow).

Preferred Skills

  • Strong problem-solving and analytical skills.

  • Ability to work in a fast-paced environment with minimal supervision.

  • Effective communication with cross-functional teams and stakeholders.

What We Offer

  • Competitive salary and benefits package.

  • Exposure to enterprise-level Fortinet SD-WAN projects.

  • Professional growth in a leading technology environment.

Job Type: Full-time

Pay: AED15, AED17,000.00 per month

Application Question(s):

  • Do you hold any Fortinet certifications (e.g., NSE4, NSE5, or higher)?

*

How many years of hands-on experience do you have with Fortinet SD-WAN and FortiGate firewalls?

  • Are you proficient in routing protocols such as BGP and OSPF
  • Have you worked with ITSM tools (such as ServiceNow) for incident or problem management?

Experience:

  • L2 Fortinet SD-WAN: 5 years (Preferred)

License/Certification:

  • NSE4/NSE5 or higher (Preferred)
  • CCNP Enterprise (Cisco) (Preferred)
  • CCNP Security (Preferred)
  • ITIL Foundation (Preferred)


Required Skill Profession

Other General



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