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Urgent! NOC Manager – Network Operations Center Job Opening In دبي – Now Hiring VaporVM

NOC Manager – Network Operations Center



Job description

We are seeking an experienced and strategic
NOC Manager
to lead our
24/7 Network Operations Center (NOC)
based in Dubai.

In this role, you will oversee network operations, ensure SLA compliance, and manage a skilled team of engineers to deliver world-class service to multiple customers.

Key Responsibilities

  • Lead, mentor, and manage a high-performing NOC team.

  • Drive
    incident, change, and problem management
    , ensuring timely resolution and customer satisfaction.

  • Oversee monitoring tools and proactively prevent downtime or service impact.

  • Manage multiple customer accounts, ensuring SLA compliance and avoiding breaches.

  • Collaborate with internal and external stakeholders to align NOC operations with business objectives.

  • Generate and analyze operational reports, ensuring compliance with
    ITIL frameworks
    and industry best practices.

  • Continuously optimize NOC processes to improve efficiency and service delivery.

Qualifications & Experience

  • 7+ years of experience
    in NOC operations, with at least
    3 years in a leadership role
    .

  • Strong knowledge of
    network monitoring platforms and ticketing tools
    aligned with ITIL processes.

  • ITIL Certification is mandatory
    ; additional certifications are an advantage.

  • Proven track record in
    team leadership, SLA management, and operational excellence
    .

  • Excellent communication, analytical, and decision-making skills.


Required Skill Profession

Other General



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