Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Remote Teller DBC Interactive Remote Tellers.
United Arab Emirates Jobs Expertini

Urgent! Remote Teller- DBC Interactive Remote Tellers Job Opening In دبي – Now Hiring Mashreq Corporate & Inve...

Remote Teller DBC Interactive Remote Tellers



Job description

The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.Strive towards reducing wait time and serve time by efficient processing of all transactions.Strive towards managing customer expectation for each interaction.Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.Ensure accurate delivery / receipt of cash to / from customers at all times.Be aware of fraud trends & be vigilant and alert on any possible fraud risks.Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.Adhere to transactions limit, override approval and call back processes.Error free transactional report checking.Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.Ensure 100% score at remote teller area with mystery shoppers.Be vigilant to identify customer needs & cross sell / refer Mashreq products.Remain updated on all process / control amendmentsProvide friendly, efficient & accurate servicesFull flexibility working in different shiftsComplete knowledge of Interactive teller machine functionalities & minor trouble shootingGood customer service skillsStrong inter-personal, communication skillsStrong work ethics & Team workAbility to handle pressureDetail oriented, quick with numbers, very vigilantAbility to handle routine work with enthusiasm and vigorProcess related to financial / service transactions1-3 years of experience as a teller within banking industry.Job CompetenciesAttention to Detail & Quality (Level 2)Customer Focus (Level 3)Communication & Interpersonal skills (Level 2)Commitment to Results (Level 2)Planning & Organizing (Level 2)


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Remote Teller Potential: Insight & Career Growth Guide