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Security Platform Engineer L3 Job Opening In Dubai – Now Hiring NTT DATA, Inc.


Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Platform Support Engineer (L3) is a seasoned subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers.

Key responsibilities:

  • Provides support to users/administrators of the company platform.

  • Supports and contributes to the growth of best practices for delivery of support services.

  • Ensures understanding of company platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.

  • Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision.

  • Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution.

  • Mentors less experienced team members in the various technologies.

  • Performs any other related task as required.

To thrive in this role, you need to have:

  • Palo Alto Firewall and SASE Experience is must.

  • Seasoned working knowledge of the components in cloud/web applications.

  • Seasoned understanding network monitoring connectors such as SCOM, Solarwinds etc.

  • Seasoned understanding of SNMP traps and MIBs/OIDs.
  • Seasoned understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx).

  • Seasoned understanding of the HTTP/HTTPS Request and Response Cycle.

  • Seasoned understanding of database concepts.

  • Seasoned understanding of ITSM, CMDB and ITIL business process.

  • Excellent troubleshooting/root cause isolation skills.

  • Must be proficient with analyzing log files and standard debugging concept.

  • Seasoned familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management.

  • Seasoned understanding of email infrastructure/protocols.

  • Seasoned understanding of Web Services – REST and SOAP and Authentication mechanisms – Single Sign-on, LDAP.

  • Must have basic object-oriented programming skills (Java strongly preferred).

  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.

  • Ability to multi-task and work with high-value customer administrators and developers.

  • Should be a team player working efficiently in a collaborative environment.

  • Strong personal commitment to quality and customer service.

  • Proven ability to maintain a professional demeanor when handling complex user issues.

Academic qualifications and certifications:

  • Bachelor's degree or equivalent in Information Technology or Computer Science or related field.

  • Relevant ITIL certification.

Required experience:

  • Seasoned experience providing customer facing technical support.

  • Seasoned demonstrated experience providing web development support is highly desirable.

  • Seasoned demonstrated experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM).

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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Unlock Your Security Platform Potential: Insight & Career Growth Guide


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Are You Looking for Security Platform Engineer L3 Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United Arab Emirates laws and regulations

What Is the Average Salary Range for Security Platform Engineer L3 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Dubai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Security Platform Engineer L3?

Key qualifications for Security Platform Engineer L3 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Security Platform Engineer L3 Job Success

NTT DATA, Inc. interview tips for Security Platform Engineer L3

Here are some tips to help you prepare for and ace your Security Platform Engineer L3 job interview:

Before the Interview:

Research: Learn about the NTT DATA, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Security Platform Engineer L3 interview at NTT DATA, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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