Job Title: Senior Technical Solutions Developer
We are seeking an experienced software engineer to design and develop innovative solutions that meet customer needs.
About the Role
- The successful candidate will work closely with customers to understand their requirements and develop solutions that provide measurable value to the end user and business.
- They will be responsible for leading the development and configuration of software products during both proof of concept projects and production implementations.
Responsibilities:
- Validate customer requirements for proof of concept and production implementations
- Perform software product configuration during proof of concepts or production implementations
- Develop new solutions for customers to maximize value from our software products
- Maintain and contribute to our internal library of solutions and best practices for deploying our software products
- Own assigned areas of documentation and ensure that content is relevant and current
- Be a technical expert on implementing our software products into customer environments
- Provide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals and to provide industry and technical knowledge to support pursuits
- Work with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenarios
- Provide expert technical support to our Service Desk to troubleshoot and provide L3/L4 support
- Work with Account Executives to provide product, business and technical knowledge in support of sales activities and strategies
- Responsible for providing feedback from the market to Product Management and Development regarding additional features including gaps between product functionality and market/customer demands, as well as documenting bugs and suggesting new features
- Communicate with Product Management and Development to provide valuable field input into new feature requirements
- Stay up-to-date with product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical issues.
This includes participating in internal testing, delivering internal training and providing support for Partners and Value Added Resellers as necessary - Work with colleagues to enhance and maintain the quality and effectiveness of demonstration scenarios.
Ensure smooth presales to implementation account transitions by facilitating handoff process with a focus on continuous customer satisfaction - Provide sales with ongoing support in fulfillment of RFI's, RFP's and other customer/prospect driven requests
- Where necessary, engage marketing and field presales to deliver webinars including recorded or live demonstrations
- Provide assistance and expertise to Partners and Value Added Resellers during the sales cycle to include analysis of prospects business requirements, solution architecture and solution presentations
- Attend conferences, participate in Customer Meetings and Customer Focus Groups to stay on top of changes in business issues, requirements, regulations and technology to understand where the market is going.
Participate in local, national and international Customer User Group conferences