Service Advisor FAMCO Bus Division Abu Dhabi

  • Company:
    Al Futtaim Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    14 hours ago
  • Category:

About the PositionWe have an excellent opportunity for experienced Service Advisor who is expected to receive customers note down exactly the jobs required provide estimate with job explanations prepare job cards follow up the jobs in the workshop take approvals for additional repairs inform any delays deliver the vehicle and explain the invoice to customers Reporting to the Workshop Manager you are expected achieve the following Receiving CustomersAttend promptly and greet with a smileAsk open ended questions and record customer requests without delayCollect accurate symptoms of complaints from the customer for quick resolutions at workshop Empathize and clarify customer requests Repair OrderEnsure adequate number of Repair Order as per the business flow Ensure proper explanation of the content of work in detailCheck workshop situation and promise delivery time Ensure providing proper cost estimate and delivery time to Customer Active DeliveryEnsure keeping promised time to customersCoordination with the workshop foreman to ensure completion of repairs in time and update status to customersCheck and ensure accordance of invoice and work performed Inform customer after work completion and agree pick up time Clear explanation of the job done and invoice and guide to the cashier Deliver the vehicle in person Service Revenue TargetsEnsure achievement of given revenue targetsPromotion of value added servicesEnsure monthly over dues are not more than agreed target Customer SatisfactionObtain high standards of Customer Service Values Resolution of Customer concerns at the earliest time and ensures satisfaction

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