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Urgent! Service Support Engineer Job Opening In Dubai – Now Hiring Black & Grey HR

Service Support Engineer



Job description

Job Description

Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE. The ideal candidate will be responsible for coordinating preventive maintenance activities, assigning field service engineers for work orders and call-outs, managing service repair jobs, and ensuring accurate and timely invoicing.

This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.



Key Responsibilities:
- Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.
- Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.
- Assign work orders to field service engineers for PMV, site visits, and urgent call-outs, ensuring efficient allocation of resources.
- Coordinate with OEM partners and clients for back-to-back contracts, scheduling, and document submission.
- Manage Schneider Service Repair Jobs including work order assignment, report verification quotation preparation, costing approvals, and invoicing.
- Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.
- Maintain trackers and work order sheets, ensuring accurate, up-to-date documentation.
- Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.

Requirements

- Bachelor’s degree in Engineering, Operations, or related field.
- 1–4 years of experience in service coordination, operations, or technical support roles (experience in data center or infrastructure industry preferred).
- Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.
- Familiarity with data center equipment, solutions, and service processes.
- Excellent communication and coordination skills with clients, field teams, and cross-functional departments.
- Strong problem-solving ability, time management, and decision-making skills.
- Positive mindset, accountability, and ability to work under pressure with multiple stakeholders.


Benefits

- Attractive Salary + Benefits

If you are a detail-oriented and proactive professional with strong coordination skills and experience in service support operations, we encourage you to apply!



Requirements
- Bachelor’s degree in Engineering, Operations, or related field.

- 1–4 years of experience in service coordination, operations, or technical support roles (experience in data center or infrastructure industry preferred).

- Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.

- Familiarity with data center equipment, solutions, and service processes.

- Excellent communication and coordination skills with clients, field teams, and cross-functional departments.

- Strong problem-solving ability, time management, and decision-making skills.

- Positive mindset, accountability, and ability to work under pressure with multiple stakeholders.


Required Skill Profession

Computer Occupations



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