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Urgent! Siebel UCM EIM Developer Position in أبوظبي - E-Solutions

Siebel UCM EIM Developer



Job description

  • Job Title
    : Lead - Siebel UCM EIM Developer
  • Experience
  • 8-14 Years
  • Location
  • Abu Dhabi, UAE
  • Duration
  • Full Time

KEY ACCOUNTABILITIES
:

Generic Accountability:

  • Possess a deep understanding of the Siebel UCM/CRM data model and provide technical solutions to address business requirements, data migration, and data loading issues.

  • Handle daily operational and maintenance support functions within the Siebel application, including issue troubleshooting, ticket resolution, business clarification, and batch data load monitoring.

  • Effectively communicate, escalate, and resolve issues, working with users and stakeholders to resolve incidents based on severity.

  • Ensure alignment with ITIL processes in Incident Management, Change Management, and Problem Management.

JOB CONTEXT
(Role-Specific Accountabilities):

  • Hands-on experience with Siebel EIM, PL/SQL, Unix shell scripting, Siebel Configuration, and ETL tools.

  • In-depth knowledge of Siebel application data models and architecture, and ability to translate functional requirements into Siebel designs and implementations.

  • Expertise in building and modifying batch interfaces, including IFB, PL/SQL views, procedures, and shell scripts, adhering to best practices.

  • Proficient in troubleshooting batch integration issues in production and resolving data-related issues.

  • Capability to create integration mapping documents and design solutions in collaboration with stakeholders.

  • Strong experience in writing complex PL/SQL queries and stored procedures.

  • Expertise in batch job scheduling and performance optimization of long-running SQL queries or EIM jobs.

  • Basic Siebel configuration knowledge, including joins, links, etc.

  • Proven experience in large-scale data migration projects involving large data volumes from legacy systems or CRM system upgrades.

  • Preferably, experience in Master Data Management (Universal Customer Hub) and Data Quality.

  • Experience with Siebel IP17 or later versions and Web Tools is desirable.

  • Knowledge of ETL tools such as ODI/Informatica and experience using these with Siebel EIM will be advantageous.

  • Active involvement in production support activities, including troubleshooting and resolving production issues, data quality issues, and BAU monitoring.

FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY
:

  • Function within the boundaries of group policies and organizational governance frameworks.

  • Empowered to make decisions as per the approved authorization matrix.

QUALIFICATIONS & EXPERIENCE
:

  • Minimum Qualifications
    :
  • 9+ years of experience working as a Siebel EIM Developer with expertise in Siebel UCM.

  • Proficient in creating new batch interfaces using ETL tools and Siebel EIM, and troubleshooting production issues.

  • Bachelor's degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or equivalent.


Required Skill Profession

Other General



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