Site Reliability Engineer II Real Time and Big Data

Job description

Overview

Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference.

You'll deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions.

You will also have the opportunity to design, deploy, and operate next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.

Our teams have a broad mix of experience levels and tenures that support an environment that promotes professional development.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Our team also puts a high value on work-life balance, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here.

We offer a flexible hybrid schedule so you can have a more productive and well-balanced life both in and outside of work.

Responsibilities

Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform

Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products

Manage infrastructure used for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot problems to resolution

Develop, implement, and maintain automation solutions for repetitive operational tasks, such as deployment pipelines, incident resolution, and scaling processes

Design and implement the deployment and upgrade containerized micro-service components that, when combined, power Esris SaaS offerings

Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments

Participate in technical spike efforts, bringing new innovative ideas to future versions of our software

Troubleshoot the system incidents and provide root cause analysis reports

Provide rotational on-call technical support

Requirements

5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker)

Proficient in using Terraform for automating infrastructure provisioning and management

Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment

Ability to write scripts to deploy infrastructure and/or applications (Bash, Python, Terraform)

Expert level understanding and experience with cloud computing platforms (AWS or Microsoft Azure)

Strong knowledge of Linux Operating system administration, including troubleshooting, performance tuning, and shell scripting

Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in platforms like AWS or Azure

Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis

Working knowledge of a source control and issue management system

Bachelors in computer science, computer engineering, GIS, or information systems

Recommended Qualifications

Experience designing, administering, and/or maintaining cloud environments, such as AWS or Azure, supporting 24×7 high-availability production environments

Interest in working with GitOps principles to automate the deployment of applications on Kubernetes clusters

Certifications: AWS Certified Solution Architect Associate, CKA/CKAD or similar

Experience managing OpenSearch (datastore or logstore), and Kafka for managing distributed data streams and ensuring high availability in large-scale systems

Ability to work with continuous integration and delivery best practices

Knowledge of operating resilient, highly available, scalable, and performance SaaS capabilities

Knowledge of Esri ArcGIS or other web mapping technologies

Working knowledge of GitHub

#LI-DR5

#LI-Hybrid

About Esri

At Esri, diversity is more than just a word on a map.

When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work.

We believe in having a diverse workforce that is unified under our mission of creating positive global change.

We understand that diversity, equity, and inclusion is not a destination but an ongoing process.

We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their lifes best work.

Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology.

For more information on Esris Racial Equity and Social Justice initiatives, please visit our website .

If you dont meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information.

Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri takes our responsibility to protect your privacy seriously.

We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

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