Urgent! Software Support Analyst Job Opening In Dubai – Now Hiring Wefee1 Technology DMCC
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About the Company
Touchnet, a division of Global Payments, is a leading provider of campus software for Higher Education helping Universities manage everything from Tuition, Payments, Dining, Housing, Continued Education, Parking, etc.
Our goal is to build the best products and partner with our clients to help them improve their business operations.
Our focus is on delivering quality turn-key solutions in a team-oriented environment.
Our purpose is to deliver world class customer service and support to our entire customer base.
Position Summary
Reporting to the Director of Support, the Level II Technician serves as a dedicated resource to assist resolving hardware and software issues which may require creative problem solving, researching logs, managing customer data, and documenting technical details for product development.
This position will work in conjunction with other client services teams, all focused on customer issue resolution.
A primary focus of this job is producing high quality, detailed work with precise, verifiable, and repeatable details.
This position will be responsible for working inbound cases from clients in a timely manner, quickly responding, clarifying, and troubleshooting their issues to resolution.
Position Responsibilities
Provide Support to clients using a variety of Touchnet products at Universities
Assist customers with data management, reporting, and other advanced system functions, while working/coordinating with teams across Touchnet.
Manage and resolve open problem tickets.
Engage on client issues, with focus, but not limited to: Data conversions, API/Interface, Customizations, Report Building, Sql knowledge, etc.
Document and communicate customer issues to the appropriate teams.
Collaborate with colleagues to maintain accurate records and reports.
Identify and report issues to the product team.
Develop strategies to improve the usability and functionality of products.
Being proactive and taking initiative are the keys to success.
Utilization of slow business periods to remain current, as well as transfer knowledge downstream to staff is a required function of the role.
Continuously learning and being able to work through complex problems that are outside of the core training and documentation provided.
Helping continuously improve documentation and knowledge to improve the overall team's knowledge.
Position Requirements
The Level II Technician must possess an extremely high degree of inherent technical problem solving and troubleshooting skills demonstrated with product expertise.
Able to work patiently with end-users of both a technical and non-technical background and detect the level of communication required for the particular situation.
Must be able to communicate effectively with Senior and Executive level Management
Interpret error logs and troubleshoot system and application issues.
Proven ability to document system workflows.
Proven ability to prioritize multiple activities and objectives in a rapidly changing environment.
Convey technical concepts and user needs as well as communicate technical issues effectively.
Very strong communications skills, both verbal and written.
Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Strong, solution oriented, team player.
Ability to negotiate alternatives, know when to escalate a problem or when to require additional action from customers.
Must be able to balance and prioritize multiple priorities “by the book” and know when further escalation is required.
Knowledge and Skill Requirements
Ability to develop proficiency in the nuance and operations of Higher Education.
Senior level proficiency with Microsoft Windows Operating Systems: 8, 7, Vista, and XP.
Extensive experience with installation of customized installs of Windows Server 2012, 2008,
Proficiency with researching logs, understanding how software and APIs deliver services, ability to work with legacy command line operations utilized in troubleshooting, along with custom report development.
High level of proficiency with networking, including the fundamentals Windows Active Directory, and Network/Domain policies.
Superior analytical problem solving skills.
Experience with GSuite, Salesforce, MS Visio and the MS Office suite of tools, including MS Word, Excel, and Access.
Experience/Education/Certification
Education: Four year degree (BA/BS) preferred but not mandatory with adequate experience.
Experience on customer technical support help desk preferred but not mandatory.
Experience in the collegiate payments market is highly desired.
IT Certifications are highly desired.
The teams provide technical support coverage for our clients in different regions worldwide, therefore, the work timings are as follows 12.30pm to 10pm.(Saturday & Sunday off).
In addition to a competitive salary, you’ll have access to an excellent benefits package, including:
Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)
A positive, productive, and energetic work environment!
25 days annual holiday
Global career progression opportunities
Wellbeing initiatives, regular social events and charitable initiatives to give back to our community
Office with amazing views on JLT park, lake and Dubai Marina
Exciting team-building activities
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Software Support Potential: Insight & Career Growth Guide
Real-time Software Support Jobs Trends in Dubai, United Arab Emirates (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Software Support in Dubai, United Arab Emirates using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6436 jobs in United Arab Emirates and 3578 jobs in Dubai. This comprehensive analysis highlights market share and opportunities for professionals in Software Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Wefee1 Technology DMCC is currently hiring and seeking a Software Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Software Support Analyst Jobs Dubai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wefee1 Technology DMCC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Software Support Analyst Jobs United Arab Emirates varies, but the pay scale is rated "Standard" in Dubai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Software Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Software Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Software Support Analyst interview at Wefee1 Technology DMCC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wefee1 Technology DMCC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Software Support Analyst is easy with United Arab Emirates Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
