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United Arab Emirates Jobs Expertini

Urgent! Software Support Manager Job Opening In Dubai – Now Hiring Dicetek LLC

Software Support Manager



Job description

Join to apply for the Software Support Manager role at Dicetek LLC .

Job Summary

The Software Support Manager oversees the software support team and ensures that end users receive timely, efficient, and knowledgeable assistance with the company's software products.

The manager plays a pivotal role in maintaining client relationships and ensuring client satisfaction by providing top-notch support services.

Operational Roles

  • Team Leadership and Management:
  • Lead, train, and mentor the support team.

  • Conduct performance reviews and provide feedback.

  • Manage resources, scheduling, and workload.

    • Client Support:
    • Address customer issues promptly and accurately.

    • Escalate critical issues.

    • Analyze support metrics for improvements.

      • Operational Efficiency:
      • Implement and oversee support tools and best practices.

      • Streamline support processes.

      • Maintain support documentation and knowledge base.

        • Collaboration and Communication:
        • Coordinate with product development and QA teams.

        • Facilitate inter-department communication.

        • Report support metrics to management.

          • Continuous Improvement:
          • Stay updated with industry best practices.

          • Organize training sessions.

          • Gather customer feedback for improvements.

          Minimum Qualifications

          • Bachelor's Degree in Computer Science, Engineering, or related field.

          • ITIL or ISO20000 certification.

          Work Experience

          • 8+ years relevant experience.

          • Experience with ITSM tools like BMC Remedy.

          Preferred

          • Knowledge of Tax domain.

          • 3+ years testing SAP applications.

          Additional Details

          • Seniority level: Not Applicable
          • Employment type: Contract
          • Job function: Project Management and IT
          • Industries: IT Services and Consulting

          This job is active and accepting applications.

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Required Skill Profession

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