Sr Solutions Engineer

Job description

Overview

At F5 we strive to bring a better digital world to life.

Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world.

We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people.

That means we obsess over how to make the lives of our customers and their customers better.

And it means we prioritize a diverse F5 community where each individual can thrive.

At F5 our mission is based on the fact that businesses depend on apps.

Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services.

When you combine F5s expertise powering over half of the world’s applications across all types of environments you have a company that knows how to deliver and secure more applications and more value than any company in the industry.

This means that we are able to deliver and protect applications—from the point at which they are created through to the point when consumers interact with other words from code to customer.

This makes the combined forces of F5 absolutely essential to every digital organization in the world including the world's largest enterprises, service providers, financial and educational institutions, government entities and consumer brands.

At F5 we actively build a culture that everyone can be themselves and reach their full potential.

As a global business leader we know diversity drives innovation and fuels our success.

We believe top talent is found in a diversity of backgrounds, experiences and perspectives to help us all thrive.

Position

We currently have an opportunity for a talented Solutions Engineer (SE) to join our Dubai organization.

This is a sales and technical role with focus on customer/partners and is part of the sales organization.

The SE’s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions.

We provide training and certification to keep abreast with these critical skills.

High-Level Objective

The high-level objective is to achieve the allocated sales target and sell relevant F5 solutions and products to our customers’ business needs in partnership with the Sales Account Manager.

From our customer’s perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns and offer gainful F5 SE value.

Not only presents the technical features but also business benefits in the Technical Value Proposition.

Responsibilities

• Uphold F5s Business Code of Ethics and promptly report violations or other company policies.
  
  
• Global responsibilities:
  • Provide complex design and systems engineering configurations.
    
    
  • Partner with product development and product management on Change Requests (CR) and Customer Special Requests (CSR).
    
    
  • Maintain a high level of technical knowledge of F5 and the relevant industry.
    
    
  • Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer objectives.
    
    
  • Develop and support presentations for customers and partners; articulate technical elements of the F5 value proposition.
    
    
  • Maintain knowledge of competitive landscape and share with the CAT team.
    
    
  • Contribute to case studies, white papers, and media articles for customers/partners.
    
    
  • Foster a collaborative, team-based environment and build lasting relationships.
    
    
  • Negotiate and pursue conflict resolution; utilize SE tools and partner with sales on account profiles.
    
    
  • Understand and utilize F5 organizational resources; provide world-class pre-sales, implementation, and post-sales service.
    
    
  • Lead strategic opportunities; deliver customized product presentations; proactively provide consultative support.
    
    
  • Create customer documentation for POC; understand requirements for technical account strategy; work with Engineering, Product Development, and Technical Support.
    
    
  • Solve problems independently and creatively; perform other duties as assigned.
    
    

Channel and Post-Sales

• Channel support: support channel partner sales initiatives, provide training and technical oversight, collaborate to qualify partners’ ability to sell F5 solutions.
  
  
• Post-sales: follow escalation processes; partner with F5 Technical Support and customers/partners to resolve issues.
  
  

Qualifications

• Multiple years of related experience in Cloud/ Security, Application Delivery, Network Infrastructure, DevOps; SaaS, IaaS, or PaaS environments.
  
  
• Strong presentation and pre-sales account management skills.
  
  
• Significant pre-sales / Systems Engineering expertise.
  
  
• BS/BA or equivalent work experience.
  
  
• F5 core product experience or relevant experience with key competitor offerings.
  
  
• In-depth industry knowledge and understanding of F5 technologies and solutions; strong written and oral communication skills.
  
  
• First-class presentation skills; proficiency with MS Office or equivalent.
  
  
• Fluent in Arabic and English (verbal and written).
  
  

Physical Demands and Work Environment

• Hybrid role based from our Dubai office; travel as required.
  
  
• Self-driven with opportunities for career growth and development.
  
  
• Reports to the SE Manager in Dubai.
  
  
• Competitive pay, family-friendly benefits, and perks.
  
  

F5 is an equal opportunity employer and welcomes diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.

However, the description may not be all-inclusive and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Yello/Workday (ending with @).

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Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or military status, genetic information, or any other classification protected by applicable laws.

F5 offers reasonable accommodations for candidates upon request.

Required Skill Profession

It & Technology