Store Manager

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As a Store Manager/Store Director , you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit.

You will coach and develop the team in a style which is personable and hands‑on.

You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.

Job responsibilities

Team Management and Development

• Grow and develop your team through regular coaching and feedback.
  
  Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
  
  
• Identify, recruit, and develop talent, securing succession plans.
  
  
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
  
  
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
  
  
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.
  
  
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting.
  
  

Client Experience

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”.
  
  
• Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
  
  
• Build a client centric mindset within the store which focuses on always exceeding the client expectations.
  
  
• Develop client database by optimizing data quality and quantity.
  
  
• Train and develop the team to be confident in their after‑sales knowledge.
  
  

Business Development

• Grow the top line sales of the store, identifying opportunities and maximizing potential.
  
  
• Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations.
  
  
• Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized.
  
  
• Build, grow and develop a loyal client base, utilizing all available tools and opportunities.
  
  
• Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities.
  
  
• Connect with internal and external peers in the market to create an effective collaborative network.
  
  
• Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness.
  
  
• Proactively share market insights and opportunities with business stakeholders.
  
  
• Monitor business performance, results and audits and develop actions as needed.
  
  

Operations

• Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented.
  
  
• Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience.
  
  
• Maintain inventory and be accountable for inventory management and accuracy.
  
  
• Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including:
  • All Health & Safety matters are adhered to.
    
    
  • Store Facilities are maintained.
    
    
  • Grooming Guidelines are respected.
    
    
  • Effective collaboration between front and back of house teams and activities.
    
    
• Additional duties and management responsibilities as required.
  
  

Profile

What is important for the role:

• Proven experience within a similar environment leading diverse people to success.
  
  
• Effective communication and interpersonal skills, valuing, and amplifying diversity.
  
  
• Leads with empathy and curiosity to listen and understand.
  
  
• Strong and demonstratable commercial acumen.
  
  
• Ability to be agile, creative, and commercial in solution development.
  
  
• Passionate and knowledgeable about our product and the industry.
  
  
• A Client centric mindset with a passion to exceed expectations.
  
  
• A committed Team Player, able and willing to collaborate with various stakeholders.
  
  
• A deep interest in Fashion, Art, and Culture.
  
  
• Fluent in English and

Additional information

About Us

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses.

Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture.

These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are.

We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types.

Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years.

From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison’s journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.

Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection – and the House is committed to supporting the artists and creators informing its work.

Today, Loewe’s master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe’s ideals and vision.

Radical and ever‑evolving: here’s to another 200 years of Loewe history.

Since 2013, Jonathan Anderson, Loewe’s Creative Director, has been carrying this vision ever further.

One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.

Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre‑defining Women’s and Men’s collections, Loewe has been further elevated as an influential and global cultural force.

At the intersection of fashion, craft and culture, Loewe’s ambition is to be radical and ever‑evolving.

Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible.

By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit.

And by adding a cultural dimension – involving fine arts, film, dance, etc.

–, Loewe has become a vibrant force for creativity and innovation, ensuring the brand’s durability for another 200 years… and more.

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture.

We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.

We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Required Skill Profession

Management & Operations