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Urgent! System Reliability Engineer Job Opening In أبوظبي – Now Hiring DICETEK LLC
Job Description: L2 Support Engineer – Banking Application
Job Title: Application Support Engineer-L2
Location: (Abu Dhabi)
Experience: 6–9 years of experience in Java application support or development.
Job Overview:
The L2 Support Engineer will provide second-level technical support for bank's IT systems, applications, and infrastructure.
This role serves as an escalation point for issues unresolved by L1 support, ensuring minimal disruption to banking operations, customer-facing services, and internal processes.
The L2 Support Engineer will troubleshoot complex technical issues, collaborate with L3 engineers and vendors when needed, and maintain a high standard of service in a fast-paced, regulated environment.
Key Responsibilities:
Incident Resolution:
Handle escalated tickets from L1 support related to banking applications, systems, and hardware.
Handle L2 tickets assigned in BMC Remedy.
Ensure quick turnaround on incident resolution and timely communication to stakeholders as per SLA.
Production deployment
Participate in incident management, change management, and release deployment activities in a production environment.
System Maintenance:
Monitor and maintain banking IT infrastructure, including servers, databases, and networks, to ensure uptime and performance.
Manage updates, patches, and configurations for banking software and tools.
Customer and Employee Support:
Provide advanced technical assistance to bank employees and resolve issues impacting customer-facing services (e.g., mobile banking apps, teller systems).
Participate in 24x7 on-call rotation and weekend support as required.
Collaboration and Escalation:
Work closely with L3 support, development teams, and third-party vendors to resolve critical incidents outside L2 scope.
Document and escalate unresolved issues with detailed analysis to higher support tiers or external partners.
Compliance and Security:
Ensure all support activities comply with banking regulations and internal security policies.
Assist in troubleshooting security incidents, such as unauthorized access or system vulnerabilities, in coordination with the cybersecurity team.
Reporting and Documentation:
Maintain accurate records of incidents, resolutions, and system changes in the IT service management (ITSM) tool (Jira).
Generate daily/weekly reports on system performance, incident trends, and resolution metrics for management review.
Process Improvement:
Identify opportunities to enhance support processes, reduce ticket resolution time, and improve system reliability.
Education Qualifications:
Experience:
Proficiency in troubleshooting Windows/Linux operating systems, ORACLE, SQL databases, and network protocols (TCP/IP, DNS, VPN).
Experience with ITSM tools (e.g., Remedy, ServiceNow) and monitoring tools (e.g., Dynatrace, Splunk).
Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
Soft Skills:
Strong problem-solving and analytical skills.
Ability to work under pressure and manage multiple priorities in a time-sensitive environment.
Proactive approach to identifying and resolving potential system issues before they impact operations.
Certification:
Certifications in cloud architecture (AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, etc.)
TOGAF, Zachman, or other enterprise architecture certifications.
Experience with Agile methodologies (Scrum, Kanban, SAFe).
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Unlock Your System Reliability Potential: Insight & Career Growth Guide
Real-time System Reliability Jobs Trends in أبوظبي, United Arab Emirates (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for System Reliability in أبوظبي, United Arab Emirates using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1003 jobs in United Arab Emirates and 87 jobs in أبوظبي. This comprehensive analysis highlights market share and opportunities for professionals in System Reliability roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DICETEK LLC is currently hiring and seeking a System Reliability Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: System Reliability Engineer Jobs أبوظبي.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DICETEK LLC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a System Reliability Engineer Jobs United Arab Emirates varies, but the pay scale is rated "Standard" in أبوظبي. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for System Reliability Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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