Job Description
Description
As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sell s/w solutions (often SaaS) built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology.
TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
The TAM is the customer s trusted advisor and operational excellence expert for our Enterprise Support ISV customers.
The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers AWS environments operationally healthy.
As a TAM, you ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers adoption and use of AWS services.
This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.
Key job responsibilities