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Urgent! Technical Support Engineer Job Opening In Abu Dhabi – Now Hiring Intertec Systems

Technical Support Engineer



Job description

Overview

Technical Support Engineer - Network IP Telephony at Intertec Systems.

Responsibilities

  • Ensure high availability and reliable performance of the Network & IP Telephony environment.

  • Design and implement IP telephony solutions, including voice mail, call routing, and conferencing.

  • Configure Cisco IP phones, Call Manager, and other related components.

  • Troubleshoot and resolve IP telephony issues.

  • Maintain and optimize IP telephony infrastructure.

  • Integrate IP telephony systems with other network infrastructure components, such as routers, switches, and firewalls.

  • Ensure seamless interoperability between voice and data networks.

  • Implement security measures to protect the IP telephony infrastructure from unauthorized access and threats.

  • Configure security features such as firewall rules and access control lists.

  • Diagnose and resolve complex IP telephony issues.

  • Utilize troubleshooting tools to identify and fix problems.

  • Maintain detailed documentation of network configurations and procedures.

  • Create and update knowledge base articles.

  • Managing CUCM Daily issues related to IP telephony.

  • UCCX scripting and support.

  • Cisco Jabber support (Expressway).

  • Teams Admin portal management and configuration.

  • Troubleshooting issues on SIP/ PRI lines.

  • Cisco Unity Connection support
  • Imagicle call recording, Billing support.

  • Managing and support related to Critical call center and toll free.

  • Day to day task on Cisco IM and Presence.

  • Managing of Cisco UCS servers.

  • Coordinating with IT Helpdesk for troubleshooting Telephony issues.

  • Maintaining backup, overall health of system.

  • Port security and switching support on Cisco and Huawei.

  • Management of Network devices like Router, Switches, Local Area Network Devices, Wireless Devices, Unified Communication devices, Firewalls, Load Balancers, WAF, NAC, etc.

  • Excellent problem-solving and analytical skills.

  • Strong communication and collaboration skills.

  • Ability to work independently and as part of a team.

Mandatory Skills

  • Strong understanding of IP telephony protocols (SIP, H.323, RTP, etc.)
  • Experience with Cisco Call Manager, Unity Connection, and IP phones
  • Knowledge of network protocols (TCP/IP, UDP, DNS, DHCP)
  • Experience with VoIP network design and implementation
  • Troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills

Qualifications

  • Experience: 6+ years
  • Certifications: Cisco CCNA, CompTIA Network+, CCNP Voice, CCDA (as applicable)

Employment details

  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
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