Overview
Technical Support Engineer - End User Support at Intertec Systems.
Role involves providing end-user IT support, hardware and software troubleshooting, and ensuring smooth operation of user environments.
Responsibilities
- Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
- Software Installation: Install and configure operating systems, office applications, and other software as required by users.
- System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
- End-User Assistance: Provide technical support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware and software issues.
- Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
- Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
- Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.
- Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.
Qualifications
- Mandatory: Candidate must have hands-on experience in Windows and MAC OS.
- Must have supported end-users, including top management users.
- Must know about KPI's, SLA's and have knowledge of ITSM tools like ServiceDesk Plus.
- Good communication skills, verbal and written.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Knowledge of network security practices and antivirus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
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