Job Title: Telecom Network Operations Specialist
As a key member of our telecom network operations team, you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure.
You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems.
Key Responsibilities
- Monitor, maintain, install, and optimize mobile telecom network performance, including radio access networks (RAN), core networks, VSAT, fiber optics, and transmission systems.
- Conduct routine inspections, preventive maintenance, installation, replacement, and performance tuning of network equipment.
- Ensure compliance with industry standards and company policies for network operations.
- Perform onsite installation, configuration, and commissioning of telecom equipment.
- Troubleshoot and resolve network issues in the field, including signal interference, connectivity problems, and hardware or software malfunctions.
- Collaborate with NOC field technicians and contractors to ensure timely resolution of network outages and service disruptions.
- Diagnose and resolve IT-related issues affecting network operations, including server, database, VSAT systems, and software application problems.
- Provide technical support for network management systems (NMS) and operational support systems (OSS).
- Implement and maintain IT security measures to protect network infrastructure from cyber threats.
- Participate in network expansion and upgrade projects, including site surveys, equipment deployment, and system integration.
- Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts, and services.
- Document project progress, technical specifications, and operational procedures.
- Generate reports on network performance, incident resolution, and maintenance activities.
- Analyze network data to identify trends, root causes of issues, and opportunities for improvement.
- Provide recommendations for enhancing network reliability and efficiency.
- Act as a technical point of contact for escalated customer issues related to network performance.
- Work closely with customer support teams to ensure timely and effective resolution of customer complaints.