• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United Arab Emirates Jobs Expertini

User Support Engineer Job Opening In Dubai – Now Hiring ITHR Technologies Consulting LLC


Job description

Job Description User Support Engineer

Position: User Support Engineer

Location: Dubai

Experience Required: 3-5 years

Reports to: IT Infrastructure Manager

Role Summary

The User Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring smooth operation of desktops, laptops, applications, and peripherals.

The role requires strong troubleshooting skills, customer service orientation, and the ability to resolve technical issues effectively while maintaining high user satisfaction.

Key Responsibilities

  • Provide first and second-level technical support to end-users via phone, email, or in person.

  • Install, configure, and maintain desktops, laptops, printers, and other peripherals.

  • Troubleshoot hardware, software, and network connectivity issues.

  • Support Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools.

  • Manage user accounts, permissions, and access through Active Directory and related systems.

  • Escalate complex issues to higher support levels and follow through until resolution.

  • Maintain accurate logs of issues, resolutions, and user feedback in the ticketing system.

  • Assist in onboarding new employees with IT equipment setup and training.

  • Ensure compliance with IT policies, security standards, and data protection guidelines.

Qualifications & Skills

  • Bachelors degree in Computer Science, Information Technology, or related field preferred.

  • 3-5 years of experience in IT user support/helpdesk roles.

  • Strong knowledge of Windows operating systems, Microsoft Office 365 suite, and common business applications.

  • Hands-on experience with desktop/laptop hardware, peripherals, and mobile devices.

  • Familiarity with Active Directory, ticketing tools (ServiceNow, ManageEngine, or equivalent).

  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).

  • Strong problem-solving, communication, and customer service skills.

  • Certifications such as ITIL Foundation, CompTIA A+, Microsoft MCSA/MD-100/MD-101 are an advantage.

Key Attributes

  • Customer-focused with a positive and professional attitude.

  • Strong sense of accountability and ownership of issues.

  • Ability to work independently and as part of a team.

  • Willingness to work flexible hours or provide on-call support when required.

#J-18808-Ljbffr

Required Skill Profession

Engineering


  • Job Details

Related Jobs

ITHR Technologies Consulting LLC hiring User Support Engineer Job in Dubai, Dubai, United Arab Emirates
ITHR Technologies Consulting LLC
Dubai, Dubai, United Arab Emirates
Dicetek LLC hiring User Support Engineer Job in Dubai, Dubai, United-Arab-Emirates
Dicetek LLC
Dubai, Dubai, United-Arab-Emirates
ITHR Technologies Consulting LLC hiring User Support Engineer Job in Dubai, Dubai, United-Arab-Emirates
ITHR Technologies Consulting LLC
Dubai, Dubai, United-Arab-Emirates
ITHR Technologies Consulting LLC hiring User Support Engineer Job in Dubai, دبي, United-Arab-Emirates
ITHR Technologies Consulting LLC
Dubai, دبي, United-Arab-Emirates
DICETEK LLC hiring User Support Engineer Job in دبي, دبي, United-Arab-Emirates
DICETEK LLC
دبي, دبي, United-Arab-Emirates
ITHR Technologies Consulting LLC hiring User Support Engineer Job in Dubai, دبي, United-Arab-Emirates
ITHR Technologies Consulting LLC
Dubai, دبي, United-Arab-Emirates
Dicetek LLC hiring User Support Engineer Job in Dubai, دبي, United-Arab-Emirates
Dicetek LLC
Dubai, دبي, United-Arab-Emirates
ITHR Technologies Consulting LLC hiring User Support Engineer Job in دبي, دبي, United-Arab-Emirates
ITHR Technologies Consulting LLC
دبي, دبي, United-Arab-Emirates
Intertec Softwares Pvt Ltd hiring Technical Support Engineer - End User Support Job in Dubai, Dubai, United Arab Emirates
Intertec Softwares Pvt Ltd
Dubai, Dubai, United Arab Emirates
Intertec Systems hiring Technical Support Engineer - End User Support Job in Dubai, Dubai, United-Arab-Emirates
Intertec Systems
Dubai, Dubai, United-Arab-Emirates
Intertec Systems hiring Technical Support Engineer - End User Support Job in Dubai, Dubai, United-Arab-Emirates
Intertec Systems
Dubai, Dubai, United-Arab-Emirates
Keolis hiring IT End User Support Engineer Job in دبي, دبي, United-Arab-Emirates
Keolis
دبي, دبي, United-Arab-Emirates
Keolis hiring Senior End User Support Engineer Job in دبي, دبي, United-Arab-Emirates
Keolis
دبي, دبي, United-Arab-Emirates
Intertec Softwares Pvt Ltd hiring Senior End User Support Job in Abu Dhabi, Abu Dhabi, United Arab Emirates
Intertec Softwares Pvt Ltd
Abu Dhabi, Abu Dhabi, United Arab Emirates
Landmark Group hiring End User Support Specialist Job in Dubai, Dubai, United Arab Emirates
Landmark Group
Dubai, Dubai, United Arab Emirates
Landmark Group hiring End User Support Specialist Job in Dubai, Dubai, United-Arab-Emirates
Landmark Group
Dubai, Dubai, United-Arab-Emirates
Landmark Group hiring End User Support Specialist Job in Dubai, Emirate of Dubai, United-Arab-Emirates
Landmark Group
Dubai, Emirate of Dubai, United-Arab-Emirates
Majid Al Futtaim hiring End User Support Associate Job in Dubai, Dubai, United-Arab-Emirates
Majid Al Futtaim
Dubai, Dubai, United-Arab-Emirates
Majid Al Futtaim hiring End User Support Associate Job in Dubai, Emirate of Dubai, United-Arab-Emirates
Majid Al Futtaim
Dubai, Emirate of Dubai, United-Arab-Emirates
Majid Al Futtaim hiring End User Support Associate Job in دبي, دبي, United-Arab-Emirates
Majid Al Futtaim
دبي, دبي, United-Arab-Emirates
Landmark Group hiring End User Support Specialist Job in Dubai, دبي, United-Arab-Emirates
Landmark Group
Dubai, دبي, United-Arab-Emirates
Majid Al Futtaim hiring End User Support Associate Job in Dubai, دبي, United-Arab-Emirates
Majid Al Futtaim
Dubai, دبي, United-Arab-Emirates
ULTIMATE HUMAN RESOURCES SOLUTIONS LLC hiring End user support Specialist Job in دبي, دبي, United-Arab-Emirates
ULTIMATE HUMAN RESOURCES SOLUTIONS LLC
دبي, دبي, United-Arab-Emirates
NTT America, Inc. hiring End-User Computing Engineer — IT Support Job in Dubai, دبي, United-Arab-Emirates
NTT America, Inc.
Dubai, دبي, United-Arab-Emirates
beBeeEngineer hiring User Interface Engineer Job in Dubai, دبي, United-Arab-Emirates
beBeeEngineer
Dubai, دبي, United-Arab-Emirates
beBeefrontend hiring User Interface Engineer Job in Abu Dhabi, إمارة أبو ظبي, United-Arab-Emirates
beBeefrontend
Abu Dhabi, إمارة أبو ظبي, United-Arab-Emirates
beBeeFrontend hiring User Interface Engineer Job in Dubai, دبي, United-Arab-Emirates
beBeeFrontend
Dubai, دبي, United-Arab-Emirates
beBeeUIEngineer hiring User Interface Engineer Job in Dubai, دبي, United-Arab-Emirates
beBeeUIEngineer
Dubai, دبي, United-Arab-Emirates
beBeeDesignTechnologist hiring User Experience Engineer Job in Dubai, دبي, United-Arab-Emirates
beBeeDesignTechnologist
Dubai, دبي, United-Arab-Emirates
beBeeSoftware hiring User Experience Engineer Job in Sharjah, الشارقة, United-Arab-Emirates
beBeeSoftware
Sharjah, الشارقة, United-Arab-Emirates
Aventus hiring End User Support Associate Director Job in Abu Dhabi, Abu Dhabi Emirate, United-Arab-Emirates
Aventus
Abu Dhabi, Abu Dhabi Emirate, United-Arab-Emirates
Yallo Retail hiring End User Support Senior Specialist Job in Dubai, Dubai, United-Arab-Emirates
Yallo Retail
Dubai, Dubai, United-Arab-Emirates

Unlock Your User Support Potential: Insight & Career Growth Guide


Real-time User Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for User Support in Dubai, United Arab Emirates, highlighting market share and opportunities for professionals in User Support roles.

3686 Jobs in United Arab Emirates
3686
1676 Jobs in Dubai
1676
Download User Support Jobs Trends in Dubai and United Arab Emirates

Are You Looking for User Support Engineer Job?

Great news! is currently hiring and seeking a User Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ITHR Technologies Consulting LLC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United Arab Emirates laws and regulations

What Is the Average Salary Range for User Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Dubai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for User Support Engineer?

Key qualifications for User Support Engineer typically include Engineering and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for User Support Engineer?

To improve your chances of getting hired for User Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for User Support Engineer Job Success

ITHR Technologies Consulting LLC interview tips for User Support Engineer

Here are some tips to help you prepare for and ace your User Support Engineer job interview:

Before the Interview:

Research: Learn about the ITHR Technologies Consulting LLC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your User Support Engineer interview at ITHR Technologies Consulting LLC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ITHR Technologies Consulting LLC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for User Support Engineer Positions

Setting up job alerts for User Support Engineer is easy with United Arab Emirates Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!