Job briefFull responsibility of the Cloud Services and Infrastructure.
Administer systems such as Windows, Active Directory, Monitoring, , Exchange, DNS, Lync, and SharePoint
Diagnose system issues, predict future trends, make recommendations, and implement client solutions
Monitor system performance and be proactive in assessing and providing recommendations for improvement
Patch and update assigned systems
Manage the Antivirus solution as per the security best practices
Maintain and enhance assigned systems for a variety of different vendor products
Follow the escalation matrix and update the flash report for the delayed projects
Update the managers on open Problem Notifications, production issues.
Create, maintain and update required documentation, records, logs, and reports.
Manage the development and implementation of formal procedures
Support the management team to capture forecasting demand and assess the capacity requirements and operating budget allocation request to deliver the services.
Manage stakeholder expectation and resolve customer escalations.
Ability to interface with Senior Management and customers in a clear and concise manner.
Manage the team by implementing good management practices and ensuring continuing development of junior members.
Design and control the governance processes and proceduresRequirementsBachelor Degree in Computer Science or Information Systems
International Certifications from VMWare and MS Azure.
Must have knowledge on using the Cloud environment - VMWare, VCentre, vCloud
Director, VROPS, NSX, NSX-T, PKS, vCAV
Virtualization Platform and Public Clouds
Solid hands-on experience maintaining IT systems and Cloud environment
Solid experience maintaining and applying security policies and procedures
Solid experience in supporting, maintaining, and troubleshooting servers
Minimum 2 years’ experience in Managed Cloud Service environment#J-18808-Ljbffr