Client Relations Officer – French market | IFZA Dubai
IFZA Dubai offers Free Zone Licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional, Commercial & Industrial business activities.
The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Client Relations Officer – French market | IFZA Dubai | Apply Now
Main responsibilities:
Providing clients and professional partners with license related information in line with organizational timeframes and guidelines
Issuing quotes and providing license related documentation to clients and professional partners
Monitoring and updating the CRM system regularly when managing a portfolio of work
Accurately analyzing the content of all documentation such as passports, application forms and resolutions
Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
Fostering long lasting business relationship with clients and professional partners
Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
Operating closely with sales, finance, and renewals departments
Performing other job-related duties as assigned by Management
Requirements
Full English and French proficiency is required
Additional spoken languages are a plus
Intermediate computer literacy is required e.g., MS Office
Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
Strong attention to details
Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory
Customer Service, Client Relationship Management, B2B, Channel Partner experience is advantageous
Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com#J-18808-Ljbffr