Customer Care (Guest Relations Officer)

  • Company:
    Axiom Telecom
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    15 hours ago
  • Category:

The Role To monitor customer flow and manage wait time in line to various customer profile and their expectations To maintain and analyse customer segment database for offering value added services & loyalty programs  To facilitate and manage customer serve time by effectively managing customer flow  To identify and suggest areas for improvements in customer service standards to improve customer loyalty To facilitate training, monitor and provide feedback on customer service standards adherence by other care team members To develop, facilitate and train technical/data backup solutions to customers & other care team members most effectively  To handle customer escalations timely & effectively ensuring customer retention and loyalty To maintain, monitor and follow up on the Turnaround Time for repairs to keep up to customer commitments  To handle customers in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience for the customer To preserve, handle and transport customer property under controlled and specified conditions to ensure that there is no damage or loss of customer property To ensure that the KPI’s are understood and met on a timely manner To attend and secure a good score in all internal trainings conducted To minimize all job card errors and discrepancies which will assure clarity and parity in external customer information that are being communicated to the internal customers To endure and attend to all subscribed and proposed trainings which ensure personal and competency improvement Requirements Diploma / Degree Electronics  Minimum of 3 years experience in Customer Service/Hospitality Industry. Fluency in English & Arabic. Good communication skill written & oral. Good command in Computer Operating System & supporting applications.












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