About the Company:Immensitas Private Limited’s offering Lemnisk, is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises. The key capabilities include:Connectors to organize silo-ed marketing data sources and create a real-time customer oneview;Orchestrate individual customer journeys across the marketing tool ecosystem on the rightchannels at the right time using a proprietary in-built machine learning engine;Create 1:1 personalized experiences for each user across multiple marketing channels.We have offices in USA, Singapore, Dubai, and Bangalore. We are ISO 27001 and ISO 27018certified. For more information, visit our website: www.lemnisk.coHow to apply: Interested candidates should submit their latest resume outlining their relevant experience Responsibilities Looking for a maverick who is passionate about increasing the digital share of business for our different verticals.● Overall responsibility for monthly/quarterly/annual revenue from a set of strategic clients● Define and execute strategy for retention and cross-sell for every account● Understand the client's known and unknown needs and partner with the Delivery and Product teams to address client needs● As a trusted advisor drive adoption of existing use cases and evangelize new use cases among clients● Engage with CMO, Head - Digital marketing, Head - Digital, Head - Analytics, Head – Innovation, and other C-level executives● Provide client and market-level insights for product innovation● Lead presales for the region & given set of accounts● Work closely with clients toward Customer Advocacy for evangelizing Case Studies & PRs Qualifications ● Min. 2 years of employment experience in customer success for Manager (Customer Success)● Min. 4 years of employment experience in customer success for Senior Manager (Customer Success)● Candidates with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms are preferred● Proven track record of upselling/cross selling● Experience in working with and influencing customers at multiple levels up to CXOs● Must have excellent communication skills● Willingness to travel, if required on short notice● BFSI experience is a plus
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