1- Customer Success Specialist
Job: Full Time
Location: Dubai, UAE
Job Responsibilities:The focal point for customers’ shipping requests for land, sea, and air freight. Coordinate with internal operations on all shipping requests.
Provide freight solutions to customers for land, sea, and air freight.
Develops relationships with allocated customers
Manage end to end shipment life cycle liaising with all internal and external stakeholders
Proactively informs the customer of the shipment status, and exceptions and provides intermediate updates on an incident solution
Provides spot quotations and closes contract
Takes and handles customer inquiries, e.g. Track and TraceJob Requirements:3-5 years experience in Freight Forwarding / Freight in general – mandatory experience
2-5 years experience in Customer Service preferably handling key business clients
Good product knowledge (land, sea, and air freight)
Working knowledge of transportation management systems (TMS)
Commercial acumen to drive sales#J-18808-Ljbffr