Desktop Engineer

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    17 hours ago
  • Category:

Addressing user tickets regarding hardware, software and network.Walking customers through installing application and computer peripherals.Asking targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshootingRecord technical issues and solution in logsFollow-up with clients to ensure their systems are functionalProvides support to end users for computer, application, system, device, access and hardware issues.Raise and follow up on Ticketing System to solve incident\request according to SLA.Exchange server mailbox maintenance including archiving mailboxes

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