Key Skills:
5+ Years of Desktop Support Experience: Proficient in handling a variety of IT tasks with extensive desktop support experience.
Efficient Hardware and Software Management: Skilled in deploying and maintaining new desktops and laptops, creating up-to-date system images, and providing printer/fax support.
Prompt Issue Resolution: Ensures swift investigation, diagnosis, and resolution of hardware and software issues while following Help Desk escalation processes, ensuring user satisfaction.
Comprehensive IT Management: Manages a wide range of IT tasks, including software installations, user account management, inventory control, and support for meeting room services, all with a focus on maintaining service availability and user satisfaction.
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