Duty Manager Jobs In Dubai | Hilton
About the job
As a Duty Manager for Waldorf Astoria Dubai International Financial Centre, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
RequirementEngage Guests in conversation and provide assistance
Manage, record, and resolve promptly all Guest complaints
Meet and greet VIP Guests and major corporate clients upon arrival
Coordinate the services and special facilities provided to long-stay Guests
Understand all procedures and ensure they are applied
Stay updated with all hotel products, services, policies and emergency procedures
Monitor Guest satisfaction reports and implement actions to improve results
Handle, record and follow through with management issues or emergencies that arise
Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.#J-18808-Ljbffr