InstaShop: Shops you love delivered betterRole overviewApplicationBackFleet Specialist Last Mile - United Arab Emirates, AE - Full time - 847InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.As a Fleet Specialist (FS) you will be playing an essential role in facilitating a smooth expansion of our last-mile delivery. You will leverage your analytical skills to identify operational gaps and formulate strategies to constantly enhance InstaShop’s fleet operation. You will also drive fleet efficiency with your strong negotiation and vendor management skills.Primary responsibilitiesBe responsible for the last-mile operations of allotted zones or projectsMonitor performance daily and make any requisite changes for improvementFacilitate site visits at driver hubs to ensure fleet quality is as per set standardsSupport resource management with rider onboarding, training, and offboardingConstantly monitor rider performance and speak directly with riders on seeking improvements to drive efficiencyLiaise with the Quality Assurance team and Dispatching team to address functional issuesWork closely and mentor fleet onground coordinators and fleet supervisors to ensure operations are at optimumLiaise with fleet vendors to track, review, and enhance performancePartner with Operations and Business teams to enhance fleet operationsDevelop insights, build reports, and present fleet analytics to the managementTo use InstaShop services as per the company policies in order to provide feedback on how to improve the serviceRequirements2-3 years of experience in last-mile dealing with performance managementHistory of having directly worked with ridersSuperb clarity in communicationExcellent Excel and analytical skillsTop class persuasive skillsNegotiation experienceExcellent written, and verbal communication skills in English.Able to quickly adopt and take advantage of seemingly unfavorableBusiness or engineering related bachelor/masters preferredEverything you need injust a few clicks!Get the app today for freeTry it out today!Shop now
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