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Front Office Supervisor

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Company Description

Job Description

Front Office Supervisor

  • The Supervisory purpose is to lead and supervise the entire front office team of Heartists towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
  • To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
  • To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
  • To daily implement and control the check lists
  • To ensure a proper handover between the shifts.
  • To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
  • To be updated with the competitors’ offerings and rates.
  • To liaise closely with the Sales and Reservations on rate management
  • To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
  • To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction
  • To maintain an atmosphere of high morale and a happy working relationship among the team.
  • To read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  • To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
  • Takes responsibility for anticipating and meeting customer needs

    • Qualifications
  • Diploma or degree in vocational hospitality or Room Division
  • 2 to 5 years' experience, depending on education and career background
  • Competent user of desktop applications and hotel applications
  • Languages: Fluent in English and a 2rd and 3rd languages would be a plus (preferable French & Arabic)

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    jobs are available in United Arab Emirates according to United Arab Emirates Jobs Expertini Data dated 2024-04-27.

    The average salary range for Front Office Supervisor in Dubai varies, but the standard pay scale is rated A in Dubai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.

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    Key qualifications for Front Office Supervisor typically include a list of qualifications and expertise as outlined in . Be sure to check the specific job listing for detailed requirements and qualifications.

    The work culture at Accor must adhere to the as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs at and also by visiting their official website through .

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    Benefits for Front Office Supervisor positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.

    Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for on United Arab Emirates Jobs Expertini.

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