Company Description
People who love their job put their all into it and aren't interested in the norm. That's just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.
One Central's new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.
Job Description
The role of the Head Hostess is to act as the first voice of the business to the outside world by being welcoming and accommodating to all guest enquiries and site visits. The position oversees the reception/hostess teams in order to control and maximise efficiency in reservations, events and with operational service standards. The Head Hostess must create a positive image of the venue within the community and drive traffic to the venue, by interfacing with media, hotel concierges, conventions, festivals and event planners. Assist and increase sales and customer count with special emphasis on group bookings through the optimization of the client database, management of the reservation system, door policies and client preservation/feedback.
Responsibilities
- Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
- Assign areas of responsibility to reception/hostess staff.
- Assist with performance evaluation of line staff.
- Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager
- Prepare the daily/weekly/monthly roster in co-ordination with the Operations team
- Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
- Conduct daily team member communication meetings in the absence of the Venue Manager
- Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
- Assist, manage and control the use and upkeep of equipment's and assets
- Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables
- Assist in developing strategies to increase sales
- Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
- Manage Reservations and Table Management System
- Manage Database and upkeep of information – create reporting templates to update weekly
- Manage yearly marketing calendar of events and promotions around town
- Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
- Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
- Attend all external networking events as directed by Venue Manager and Managing Partner.
- Oversee the weekly 'What's on' sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
- Plan, organize and execute 'group events', parties, and 'festive events' at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
- Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
- Personal follow-up via phone or email within one week of the event and update the template report as needed and file
- Oversee mailing of official thank-you letter in the month following the event
- Introducing potential clients to the venue
Qualifications
- Hotel related experience field
- Admin knowledge
- Microsoft office
- Minimum of 1 year experience in Food & Beverage area
- Middle East experience
- Reinforces change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions
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