IT Support Engineer Jobs In Dubai | XA Group
About the job
The IT Support Engineer is responsible for the conduction of first, second and third level support of the catalog of IT services in XA Group, like: Device management, Network & Infrastructure management, Productivity Software Management, Access management on Productivity Systems and Business Systems.
Position Expectations:
Device management (Laptop, Desktop, mobile phones, printers, AC equipment): Purchase device, configure device (security), handover device, install Software on device and maintain device
Productivity Software management
Access management on Office 365, Azure Directory
Network Management
Local service Infrastructure management
Security Operation and follow-up
Purchase of IT related equipment
Assist in IT vendor/ system selection activities
On call IT support within working hours
VIP support for XA VIPs within normal working hours and off-hours
Required Skills:
1-3 years of experience with IT Support
IT operational experience
Customer minded
Fast learner of technical IT skills
Analytics skills for root cause analysis.
Experience with ITIL is preferable
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